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Two HP564 Setup cartridges fail. (462 Views)
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richochet Honor Student
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richochet
Posts: 2
Registered: ‎08-26-2011
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Two HP564 Setup cartridges fail.

‎02-28-2012 08:19 PM

Hi,

 

I have a new HP Deskjet B3070A printer and it appears the Magenta and Cyan cartridges are not working.

When I check the ink levels it shows they have ink but a Print Quality diagnostic report does not show their ink details.

Item 10 on the report shows Pen Alignment Status: Fail and an alignment test has also failed.

The print quality report shows the ink number for both cartridges as HP 564 SETUP.

 

My computer is running Windows Seven Home Premium.

 

I would appreciate any advice and help.

 

Thanks,

 

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pcwizard
Posts: 10,228
Registered: ‎12-31-2009
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Re: Two HP564 Setup cartridges fail.

‎03-05-2012 06:16 AM

Hi richochet, 

 

Have you been using this printer or is this the first time setting it up?

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02830891&tmp_task=solveCategory&cc=us&dlc=en&la...

I am an HP employee.

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PhD Student PhD Student
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Ciara_B
Posts: 2,295
Registered: ‎11-27-2009
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Re: Two HP564 Setup cartridges fail.

‎06-21-2012 05:42 AM

Hi ricochet, could you please scan in a copy of the print quality report and save it here?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
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