USB Device not recognised

[grillphil]

Hi. I have a new LaserJet 100 colour MFP M175nw connected to my Vista 32bit desktop computer and the printer seems to work fine after switch on.

The problem I have is that when the printer goes into standby mode & I then try and print a document, the printer does nothing.

If I restart my computer, a warning pops up saying "USB Device not recognised" and I still cannot print anything from the sleeping printer.

The only way I can wake it up is to briefly press th red "X" or switch off, then on the printer.

I've downloaded the latest software & drivers but it's still the same.

Can anyone help?

[pcwizard]

Hi grillphil,

Have you tried using a new USB cable?

How long is the USB cable you are currently using?

What happens if you use a different USB port on the computer?

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

[grillphil]

Many thanks pcwizard. The USB cable is 1m long which came with the printer from HP.

I'll try a different USB port and see what happens.

I have the HP ToolboxFX installed and it does not detect that there is a USB fault. In fact it says that the printer is connected. Very strange.

I'll let you know how I get on.

Thanks.