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08-28-2012 09:32 AM
Hi. I have a new LaserJet 100 colour MFP M175nw connected to my Vista 32bit desktop computer and the printer seems to work fine after switch on.
The problem I have is that when the printer goes into standby mode & I then try and print a document, the printer does nothing.
If I restart my computer, a warning pops up saying "USB Device not recognised" and I still cannot print anything from the sleeping printer.
The only way I can wake it up is to briefly press th red "X" or switch off, then on the printer.
I've downloaded the latest software & drivers but it's still the same.
Can anyone help?
08-29-2012 03:31 PM
Have you tried using a new USB cable?
How long is the USB cable you are currently using?
What happens if you use a different USB port on the computer?
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.
Let me know what errors you receive?
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08-30-2012 02:26 AM
Many thanks pcwizard. The USB cable is 1m long which came with the printer from HP.
I'll try a different USB port and see what happens.
I have the HP ToolboxFX installed and it does not detect that there is a USB fault. In fact it says that the printer is connected. Very strange.
I'll let you know how I get on.