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Unable to scan on OfficeJet 4500 G510n-z under "Windows 7 starter" - Installati on issue?
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09-11-2011 05:36 AM - edited 09-11-2011 05:44 AM
Recently purchased OfficeJet 4500 G510n-z and installed the SW from supplied CD on Toshiba Laptop running Windows 7 Starter - NOTE during installation of the printer SW I had only one option enabled: "Minimal SW Install".
How and what SW do I need to install to enable the san support on this LapTop?
FYI:- I've also installed this same HP SW on the Windows XP laptop and I am able to scan the documents to that computer (in this case I belive I've selected the "Full SW Install" option which was disabled on Windows 7 Starter installation.
Could you provide links/instructions for the necessry SW install to support scan function on Widows 7 Starter?
Solved! Go to Solution.
Re: Unable to scan on OfficeJet 4500 G510n-z under "Windows 7 starter" - Installati on issu
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09-11-2011 05:47 AM
Windows 7 Starter will allow you to install minimal software only.
It is an OS limitation, as the Starter edition does not allow more than 3 Applications to run at a time.
IMPORTANT NOTES For Windows XP SP 1 Starter Edition and Windows Vista Starter Edition Only printer drivers and the Toolbox are available Is supported for USB only Hardware Setup Wizard is not available If you only want the drivers (without the Full Software Suite), it is available as a separate download named "HP Officejet Basic Print and Scan Driver".
(http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en& ...)
Applies for any Windows Starter edition due to OS limitations
If my post resolved your problem, please mark it as as Accepted Solution
Re: Unable to scan on OfficeJet 4500 G510n-z under "Windows 7 starter" - Installati on issu
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09-11-2011 05:58 AM
soI guess the only way to get this the scan work in my case is to upgrade to full Window 7??
Re: Unable to scan on OfficeJet 4500 G510n-z under "Windows 7 starter" - Installati on issu
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09-11-2011 07:01 AM
By using the Starter edition, you may scan sing Windows Fax and Scan:
- Click the Windows (
) icon. - Click All Programs .
- Click Windows Fax and Scan .
- Click New Scan , and then click Scan .
If my post resolved your problem, please mark it as as Accepted Solution
