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Re: Updates to Officejet 7310 (1635 Views)
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Student
Ruhi19
Posts: 1
Registered: ‎04-30-2009
Message 1 of 2 (1,589 Views)
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Updates to Officejet 7310

I received an update to my Officejet 7310 which instructs me that:

"The original media (DC-ROM or location) that was used to install is required for this feature.  Make sure that the original installation media for HP-All-in-One series is available in

C:\Users\Ruhi19\AppData\Local\Temp\7zS4Ec3.tmp\"

 

 

I downloaded my driver from the website.

I use Vista

I use a Pavillion Laptop

It stopped at step 4 of the Configuring your product

I use a wireless modem network (not that I think it matters in this case)

I do not have a file: AppData but I think I have seen this elsewhere.  Is this instruction for XP instead of Vista?  Should I have it somewhere else?  Why isn't it finding the appropriate file automatically?

 

How do I finish this update?

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Distinguished Professor
DexterM
Posts: 4,501
Registered: ‎11-17-2008
Message 2 of 2 (1,635 Views)

Re: Updates to Officejet 7310

The AppData folder is a hidden folder. Just click on the Start Menu, and under Start Search, type 'C:\Users\Ruhi19\AppData\' and press Enter, and you can access it.

Also, i believe that if you click on the Cancel button on this msg about 3 times, the msg will go away and installation will complete.
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