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Re: Upgrade to Windows 7, how can I download the new Solution Center
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02-16-2011 12:47 PM
When I tried to "add device" I got an error pop-up with a long path name with a file name at the end. The message said it could not be located. The file name was hpzstub.exe. I did a windows search for the file and came up empty. Then I used Windows Explorer and navigated to Program Files (x86). There I found an HP folder and deep within it the file hpzstub.exe. I clicked on the file and an error message came up saying there was an error in the installation and would I like HP to download the fix for me. I clicked on this and after a while the wizard came up and said that the error was fixed and a shortcut to a readme file with further instructions had been placed on my desktop. I followed those instructions and re-ran the OJP8500vA909_Full_13.exe file I had downloaded. This time the installation ran perfectly through to completion and now the HP Solutions Center comes up just fine. Using it I was able to scan a document to text and use all the parts of the solution center.
Re: Upgrade to Windows 7, how can I download the new Solution Center
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02-20-2011 11:55 PM
Hello HowieLH,
Sorry for the late response I have been sick all week.
For your unit there is no new software available, but you can still use the unit with the built in drivers in windows 7. Click HERE to find out how to install the unit and how to use it. There are some video's on this page that will help you out.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"
Re: Upgrade to Windows 7, how can I download the new Solution Center
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02-20-2011 11:57 PM
Hello Paether,
Sorry for the late response I have been sick all week.
For your unit there is new software available. Click HERE to download this software.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"
Re: Upgrade to Windows 7, how can I download the new Solution Center
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12-08-2011 10:00 AM
Hi we just went from having windows XP to windows 7, I need to know how to download my hp photosmart premium printer 309A, my printer is working well except I need to download the HP solution center, thank you very much.
