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Re: Upgrade to Windows 7, how can I download the new Solution Center (95 Views)
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Top Student
wtherrell
Posts: 7
Registered: ‎01-28-2010
Message 11 of 14 (242 Views)

Re: Upgrade to Windows 7, how can I download the new Solution Center

When I tried to "add device" I got an error pop-up with a long path name with a file name at the end.  The message said it could not be located. The file name was hpzstub.exe.  I did a windows search for the file and came up empty.  Then I used Windows Explorer and navigated to Program Files (x86).  There I found an HP folder and deep within it the file hpzstub.exe.  I clicked on the file and an error message came up saying there was an error in the installation and would I like HP to download the fix for me.  I clicked on this and after a while the wizard came up and said that the error was fixed and a shortcut to a readme file with further instructions had been placed on my desktop. I followed those instructions and re-ran the OJP8500vA909_Full_13.exe file I had downloaded.  This time the installation ran perfectly through to completion and now the HP Solutions Center comes up just fine.  Using it I was able to scan a document to text and use all the parts of the solution center. 

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Professor
Picardje
Posts: 1,757
Registered: ‎07-15-2009
Message 12 of 14 (214 Views)

Re: Upgrade to Windows 7, how can I download the new Solution Center

Hello HowieLH,

 

Sorry for the late response I have been sick all week.

For your unit there is no new software available, but you can still use the unit with the built in drivers in windows 7. Click HERE to find out how to install the unit and how to use it. There are some video's on this page that will help you out.



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Professor
Picardje
Posts: 1,757
Registered: ‎07-15-2009
Message 13 of 14 (213 Views)

Re: Upgrade to Windows 7, how can I download the new Solution Center

Hello Paether,

 

 

Sorry for the late response I have been sick all week.

For your unit there is new software available. Click HERE to download this software.



Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

Please use plain text.
Student
judys61
Posts: 1
Registered: ‎12-08-2011
Message 14 of 14 (95 Views)

Re: Upgrade to Windows 7, how can I download the new Solution Center

Hi we just went from having windows XP to windows 7, I need to know how to download my hp photosmart premium printer 309A, my printer is working well except I need to download the HP solution center, thank you very much.

 

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