When I plug my HP Officejet 6500 E709a into my phone jack incoming calls get a busy signal.

[jff513]

I have Brighthouse for my phone, internet and tv. I recently moved and at my previous house I had brighthouse and the same all in one and the same phone. I do have a new computer with windows 7.

If I pull the phone line out I can get incoming calls. If I plug the phone line in I only get a busy signal on incoming calls. Disconnecting the power or the usb it makes no difference.

[pcwizard]

Hi jff513,

Correct me if i am wrong on what I beleive you are speaking about. You are connecting a phone into the phone port of the printer under the line in port, and when you do this you are getting a buzy signal. I would have to say that you either have a bad phone cable or the phone is causing the issue, also look inside the phone port, and make sure that the internal contacts are not shorting out. Let me know what you find out?

[jff513 · Accepted solution]

I found the problem. When I used a 2 line phone cord incoming calls got a busy signal. When I changed to a 1 line phone cord incoming calls came through. I have only 1 line.

[pcwizard]

Hi jff513,

I am glad to hear you have found the issue. Have a wonderful day.

[Y_Me_Huh]

ThanQ jff513!

This is BRILIANT advise! How'd you figure that out? (2 line phone wire NoGood) You're a true "Honor Student"!

'T saved the day with my LaserJet 3390, which I offer fax service with, to the general public, for a living.

You Made My Day!