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06-24-2012 07:46 PM
I have a Linksys E3000 Wireless router with a network HP printer. THe printer is HP Officejet Pro 8500 A910 (Network). My problem is I can't print from my wireless device thru the Wi-Fi network. Since I have the printer plugged int the network he wireless feature on the printer is disabled. That works for me figuring I should be able to print thru the Ethernet network. All of my desktop's PC's are running XP and they can print directly to the to the 8500 printer without a problems. But the wireless laptops running windows 7 do access the internet and see the printer (Device driver is loaded) but an indicator indicates the printer is offline. When in actuality it not because the desktop arre printing fine.
Any suggest on how to get my wireless Wi-Fi laptop computer running W7 to print on the 8500 thru the Wi-Fi network?
06-25-2012 04:20 PM
How you are doing well and sorry to learn that you are having this issue
Try the HP print and scan doctor GO HERE
Select and download in one of the Win 7 machines let me know the out come I will do my best to help you
Looking forward to be of help!
06-26-2012 08:34 AM - edited 06-26-2012 08:35 AM
Hi there again;
Let's update the firmware of the printer to the latest GO HERE select the sofware and drivers downloads and make sure the printers have to latest firmware.
I can see you do understand what you are doing so please follow this article Click here
If you have not done so yet set an static IP adress for your printer;
Let's make sure that is not due to a DNS resolution conflict;
you can do this in the cinections IPv4 properties in the Windows laptops
DNS Servers 18.104.22.168 and alternate 22.214.171.124 which are google public DNS servers (the reason that I recommend this is
because I have use them all the time and have not
Hope this helps!