This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: can not find D110 via USB or network (1701 Views)
Reply
Honor Student
rawdata
Posts: 5
Registered: ‎01-10-2011
Message 1 of 7 (1,733 Views)
Accepted Solution

can not find D110 via USB or network

Need some help reinstalling a printer. I have a D110 ePrinter. It's worked great for months. Now it has stopped connecting to the network. I can't even get it to install or be recognized via USB. I've tried on multiple computers and multiple USB ports on those same computers. I know the wireless network is working as this post is being done from a computer connected wirelessly on the same network. I've got Macs and Windows machines in my network and none of them allow me to setup and configure this printer anymore. I've powered the printer off multiple times, checked ink and paper levels, set up the wireless network multiple times. Not sure what else to do. Any thoughts from the smart people here?

 

- Scott M.

 

Please use plain text.
Honor Student
rawdata
Posts: 5
Registered: ‎01-10-2011
Message 2 of 7 (1,701 Views)

Re: can not find D110 via USB or network

last night, I restored the printer's settings to the factory default and uninstalled the print drivers from one computer. Upon reinstalling this morning, the printer worked fine. For one printout. Then it lost the network connection again. Again, 4 other computers are using the same wireless network with no problems when this happens.

 

How do I get the printer to stay connected to the network?

Please use plain text.
Provost
PrintDoc
Posts: 18,928
Registered: ‎08-19-2009
Message 3 of 7 (1,698 Views)

Re: can not find D110 via USB or network

Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Honor Student
rawdata
Posts: 5
Registered: ‎01-10-2011
Message 4 of 7 (1,690 Views)

Re: can not find D110 via USB or network

closest item: switch (wired only - not connected since this is a wireless only printer)

next closest router/AP: Apple Time capsule, WPA

primary router/AP for the home: DLink DIR-615, WPA. This one is two floors below and opposite side of the house. Shouldn't be able to see it as I can't see it with any computers in the same room as the printer.

 

Both router/AP's are on the same SSID so I can go between multiple floors and not lose connection.

 

Also, when I run the Wireless test from the printer, I get through the first five steps and it fails on "No filtering". Successful tests include Wireless on, wireless working, Network name found, security, printer settings consistent with wireless router settings.

 

I hope this helps!

Please use plain text.
Provost
PrintDoc
Posts: 18,928
Registered: ‎08-19-2009
Message 5 of 7 (1,680 Views)

Re: can not find D110 via USB or network

I assume the Time Capsule is in bridge mode and that the Dlink is handling all of the DHCP?   Perhaps connecting directly with the Dlink to establish a connection, then move it near the Time Capsule and it will re-establish?  Set a static IP for it while connected to the DLink.

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Honor Student
rawdata
Posts: 5
Registered: ‎01-10-2011
Message 6 of 7 (1,678 Views)

Re: can not find D110 via USB or network

It's been a while, but I'm pretty sure the time capsule is set up as a bridge. I'll double check.

 

Meanwhile, how do I know which AP the printer is currently connecting to in order to do what you've suggested?

Please use plain text.
Honor Student
rawdata
Posts: 5
Registered: ‎01-10-2011
Message 7 of 7 (1,667 Views)

Re: can not find D110 via USB or network

HA! The Time Capsule wasn't in bridge mode (or what I think is Brdge mode - never actually used that word...). ALl the other computers still work. not more than 30 seconds after I hit "save" to modify the settings on the capsule, the printer started spitting out backed up docs.

 

Thanks for your help!!!

Please use plain text.