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12-22-2010 03:35 AM
I gave u;p plugged in my 10 yr old Epson and it worked immediately! Installing a vista driver was bad enough and I thought windows 7 was going to solve all of that. Not if manufacturers can't be bothered to support their customers!!!
I have buying power at work and have just sanctioned purchase of 400 new HP pcs! Feeling a little more than let down that I can't get my expensive home printer to work. Come on HP!!! Does anyone know if even a basic driver is in development???
12-22-2010 02:55 PM
Dear Mr. Rich:
I was hoping you had better news for me. I am also incensed that I now have a very expensive paperweight. The replacement printer for the CM 1017 does support Windows 7. What is frustrating is many older printers were given Windows 7 support. And HP attitude is they do not care about their customers. They have lost me as one.
I just purchased two monochrome laser printers, and they were not manufactured by HP.
I have spent two days installing and testing a replacement printer for my CM 1017. The computer geek in the store said this brand of printer does a better job than HP. Unfortunately, he is wrong. A side-by-side comparison shows the HP produces a slightly better photograph. Also, this printer does not support photographic paper, but I have not tried that yet to see if that is really true.
On the plus side, it works with Windows 7. I can print in colour and scan. I would like decent colour and that is what I am getting, although as I said, it is slightly below HP's. However, I am not intending on using it to print photographs. For that, I will go to a convenience store and use their $20,000 printer.
As a bonus, I spent one-hour on technical support with them, after waiting for less than five minutes, and they had a firm grasp of the English language. I can handle foreign accents, but it is very frustrating when dealing with technical support issues and the technicians does not know how to express themselves in English.
Purchasing 400 new HP PCs and no technical support. That is pathetic on their part. I only needed two printers and I went elsewhere. If I had to buy 400 units I would seriously consider any alternative to HP.In fact, I have a local supplier who would love that order. Although I suspect it would take him a little while to complete it.
Off topic: Everytime I use HP I think of the sauce instead of the company.
Jeff V. Pulver
12-23-2010 04:09 PM
I solved the same problem with my C5280 by downloading from HP drivers & support a file that came up as v100w. It installed the whole ball of wax without my having to use my original disc. This was done on a new Acer Notebook w/Windows 7-64bit system. I did the same for my desktop and also installed an Epson R300 by downloading a W7 compatibility file allowing this older Epson to function on W7. Good luck.
12-24-2010 08:46 AM
Thank you for your suggestion. However, I am not sure that would work for the series of printer I purchased. Yours is a Photosmart series and I have a LaserJet series.
12-25-2010 07:56 PM
I have been watching for nearly a year now, waiting to see if HP would release drivers that would work for Win7 & the CM1017 to enable scanning, and still NOTHING! I have a MFP that can't be used as a scanner with Win 7.
What's wrong with you, HP?!? How hard can it be to produce the necessary drivers? Absolutely pathetic....
HP has lost me as a customer. I will NOT buy another HP product of any type!!
01-20-2011 11:40 PM
You are right guys. Stop buying HP products. In the meantime, install Windows Virtual PC on your machine and you will be able to install the software package for CM1017. I got it work on 7 64bits. Tutorial is in French but it's easy http://applimed.free.fr/?page_id=1197
03-25-2011 07:33 AM
I went from windows XP to Windows 7 and just downloaded the Windows XP Mode and still no luck with getting the printer or scanner to work; I can print from printer using a universal download; Did you already have Vista? I hate the thoughts have having to dump printer, laptop etc just because HP won't come up with a better workaround.
03-25-2011 12:27 PM
Coincidentally, today I just dumped my HP CM1017. Really, I sold it to a client and lost a lot of money. My replacement is a Brother. Unfortunately, the color printer quality is a tiny bit below HP's, but it works with Windows 7, x64. I just replaced two other HP laser printers with laser printers from Lexmark.
This is the first time in over 25 years that I have no HP printers. I am very annoyed with them and their lack of support. For the CM1017 I had to fight with HP for over 6 months to get a driver for Vista x64, even though that OS was production when I bought the printer. Then Windows 7 came out, and they have no support for x64.
After several months of Windows 7 in production they posted a workaround to install an earlier version of drivers for Windows 7 x64. However, it does not work for a networked connected printer. I did not check it for a USB as I bought a printer with a network connection because I needed it.
I noticed the printer which replaced the CM1017 supports Windows 7. However, because of HP's callous disregard for their Customers, I will not buy any future HP products and I am recommending the same for my Clients.
Good luck with your situation.
Jeff V. Pulver
Intercomp Design, Inc.
03-28-2011 10:15 PM
This is disgracefull for an HP product , have spent hours trying to install CM1017 on windows 7 -64, initial attempted to install the driver provided under win 7 64bit. upd-PCL6X64-5-2-6-9321 which was not successfull then have followed instructions to download the Vista service pack and run the 4 startup files in compatibility mode then install but install fails after hanging up when the printer is pluged into the usb as the setup sequence proceeds. .. Solutions that follow are useless and I even tried the second fix to use Windows installer fix which is "by the way" no longer available as a download from windows.. just wasted time by uninstalling MS office. No online support seems to be available for this product. Would really appreciate a reply from HP........