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08-02-2012 09:41 PM - edited 08-03-2012 11:41 AM
I'm having a hard time scanning with my deskjet 2050- J510a... It keeps saying "an error occurred while scanning"... Could the error be that I have no ink cartridges installed? Are they needed to scan? This might be extraneous info but I am running Windows 7 and when I try to preview the scan it says the following: "An error occurred while setting scanner properties. If another program is scanning please wait for it to complete and try again."... of course there isn't another program trying ro scan anything... Will someone please help?
08-07-2012 01:05 PM
Click here to see a detailed description of the following steps for Copy and scan: tips and troubleshooting.
Solution 1: Wait for the printer to finish other tasks
Solution 2: Restart the program
Solution 3: Close all open programs
Solution 4: Reset the printer
Solution 5: Check the power connection on your printer
Solution 6: Restart the computer
Solution 7: Check the USB connection between the printer and your computer
Solution 8: Disconnect and reconnect the USB cable
Solution 9: Disconnect all USB devices except the keyboard and mouse
Solution 10: If you are using a USB hub, make sure the hub is functioning properly
Solution 11: Make sure the USB cable is not too long
Solution 12: Make sure the USB cable is not inserted into the Ethernet port on the computer
Solution 13: Try using another USB port on the computer
Solution 14: Make sure the USB cable is not connected through an adapter
Solution 15: Uninstall and reinstall the HP printer and software
Solution 16: Contact HP support