deskjet f380 will copy but will not scan

[Irisheyes101]

My XP operating system was corrupted by an unknown virus.  MS sent me CD's to install XP PRO.  After installation I re-installed my deskjet with the original CD.  It would not scan.  I get this error message "An unexpected internal error has occurred"  I restarting the program, the PC and downloaded/ installed Photo & Imaging Software.  Still will not scan.  It will copy but not scan.

Help!!!

[pcwizard]

Hi Irisheyes101,

Please download and run the (SDU) from the link below. Let me know what errors you receive?

http://www.hp.com/go/tools

[Irisheyes101]

I tried it and I keep getting an error message you need to load Net framework v2.0.50727.

I could not find that download.  How do I delete the printer/scan software and start all over with the correct /complete set of drivers?  Thanks for the help!!!

[pcwizard]

Hi Irisheyes101,

Try using the scrubber built into the CD or Download.

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-42045-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-42045-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer