difficulty with printer installation?

[MNDar]

Hi, i bought the photo Premium C410B all in one printer but after trying so many time i still can not manage to install all the software for it. Fax does not work, Hp solution center does not work. I even rebooted my system. I can not see fax printer on Control Panel\Hardware and Sound\Printers page.I have tried HP diagnostics as well, also downloaded latest software from website.Still no luck.

Please help

[Travis_C]

Hello MNDar

What operating system are you using? Also what kind of errors are you receiving?

[MNDar]

I am using vista,

hp solution center cannot run because device installation not complete.

[Travis_C]

Hello MNDar

You mentioned previously trying to install a few times already. Lets try using the L3 or L4 uninstaller. There may be residual information cause problems when you install. This method should clear out any remaining data.

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

 http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=4186830

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

 http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=4186830

10. Run the download to reinstall the printer

[MNDar]

Thanks, i have done what you recommended.

now during installation fatal error happened and this created a log.

[Travis_C]

Hello MNDar

What is the error code you are receiving? You can check the following article for troubleshooting Fatal Errors.

Fatal Error

[MNDar]

I have done every thing again, uninstall the software the way you told me on top of page still no luck. HP solution center still does not work, i think until this does not work i can not use fax and scanner properly.

[Travis_C]

Hello MNDar

The following article covers how to scan without using HP Solution Center.

Scanning Without HP Solution Center

What was the fatal error you received?

[MNDar]

thanks for that but why is solution centre not working, i tried to send fax from glass but it is still trying to use adf. i am getting fed up with this printer

[pcwizard]

Hi MNDar,

Did you update your Adobe Flash Player to the current version?

Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

What happens if you install this printer on a different computer?