officejet pro l7680 all-in-one product found but won't install in win 7 64

[hotcars4]

officejet pro l7680 all-in-one product found but won't install in win 7 64

[pcwizard]

Hi hotcars4,

How are you attempting to connect the printer to the computer?

[hotcars4]

through a router with a ethernet cable

[pcwizard]

Hi hotcars4,

When you plug in the Ethernet cable do you have green and amber lights next to the port?

Do you have an IP address assigned to the printer?

[hotcars4]

i have tried all the fixes in troubleshooting and reinstalled several times, it will find the printer but when it tries to install it says installation failed. i can get the printer to print by clicking add a printer in devices and printers, but nothing else works, like scanner, fax or import to printer from the card reader. the scan fetcher gets a code 8,[(-1,0,0)]. any help i  would be thankfull.

[pcwizard]

Hi hotcars4,

Try using the scrubber built into the CD or Download.

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79354-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79354-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

[hotcars4]

i followed the instructions and the printer is now showing up in hp solutions center as installed and prints but when i try to import pictures from the card reader on the printer it says i need software installed. when i try to scan to the computer i get the scanning software was launched with improper command-line arguments, and error 8[(-1,0,0)].

[pcwizard]

Hi hotcars4,

Run the following utility below, and let me know the error messages you receive?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114802

[hotcars4]

i downloaded the scan utility and ran it. it says no scanner installed.

[pcwizard]

Hi hotcars4,

Do you have any firewall programs running when you try to install the software?

Run the steps listed in Message 6 of 10 again, but this time make sure to turn off any firewall or antivirus programs before installing the printer. Let me know what you find out?