pHOTOSMART 5510

[KDAZ]

Have a Photosmart 5510.  Black stopped printing 2 days ago.  Put in new ink cartridge.  Ink levels show it's full.  Alignment done, but says with errors - no instructions what to do about those errors !

How do you get the black to print???????

When did it become a problem to replace an ink cartridge?????

[pcwizard]

Hi KDAZ,

What error message are you receiving from the printer?

If you put the old cartridge back into the printer do you still get this message?

[Ciara_B]

Hi KDAZ, as Black isn't printing, try following steps in the Troubleshooting print quality issues document HERE

If that doesn't work, I would suggest contacting HP phone support, as you may be entitled to a replacement.

Please let me know how you get on

Thanks

Ciara

[Ciara_B]

Hi KDAZ, just wondering if the issue with Black not printing is now resolved?

Thanks

Ciara