photosmart c5180, scan error after upgrading to windows7

[RLel]

1) photosmart c5180

2) operating system windows7 (32bit)

3) error message 8,[(8,0,0)] after clicking on scan button in HP solution center

I upgraded my PC from vista to windows 7. I also installed the latest driver for windows 7 from the HP site. My printer is connected via a hardwired LAN network. printing is OK but scanning gives an error

[RLel]

I also tried the HP diagnostic scanning program (v4.2). in the result list there are 2 exclamation marcs.

the first for solution center. The path proposed a driver for vista which i can not use.

the second is for the front panel . it is there an error appears but the tool can not resolve the problem.

who can help me with a solution. The printer/scanner always worked correctly in vista

[Travis_C]

Hello RLel

The problem may be because you upgraded to Windows 7. What happened is more than likely the printer driver that is installed is the one for Vista that was carried over to Windows 7. I would suggest uninstalling the printer and re-installing using the Windows 7 driver. You can find it at the link below just choose your version of Windows 7.

Photosmart C5180 Software

[RLel]

Hello,

I appreciate your quick response. I have already uninstalled and installed the photosmart c5180 software for windows 7 (32 bit) more than once from the HP site but i have still the same error when pushing the scan button in HP Solution center.

I remarked that scanning a photo via windows live photo gallery works (import via scan). I prefer a good working HP solution center because i also use the ocr software for documents.

[Travis_C]

Hello RLel

Your welcome. The scan error you said you receive on the printer does it give you any more information?

EDIT: Just noticed the scan error in the first post.

Also I just noticed this, after choosing your version of windows 7 on the select your operating system page instead of driver go to Update (2). There is a Software patch "When Upgrading Vista to Windows 7" I would try this. Please let me know if it works.

[RLel]

Hello Travis,

I tried your last suggestion but without result. I have still the same problem. message (translated from dutch) needed software is missing or wrongly installed error: 8,[(8,0,0)]

 Kind regards

[SailorJack]

OK, I Had the same problem and this is how I made the scaner work.

1.  Printer plug into mike port and or try others
2. START/ALL PROGRAMS/HP/HP SOLUTION CENTER/HOME/SCAN DOCUMENTS/CLICK ON BLUE series disconneted/PICK TYPE OF SCAN to use/BROWSE..DESKTOP OR OTHER/OK/OK/FINISH.
3. It worked for me, it may take some playing around.
4. Good Luck

[Travis_C]

Hello RLel

Did SailorJack's solution work for you or are you still having problems scanning?

[RLel]

Hello Travis,

i am not sure i uinderstand sailor jack's solution. My printer is connected via hardwired lan. Must i connect the printer via usb?

point 2 : START/ALL PROGRAMS/HP/HP SOLUTION CENTER/HOME/SCAN DOCUMENTS/

=ok but can this following part be explained:

CLICK ON BLUE series disconneted/PICK TYPE OF SCAN to use/BROWSE..DESKTOP OR OTHER/OK/OK/FINISH

[Travis_C]

Hello RLel

I would suggest trying the following procedure. It should remove any excess HP software and hopefully get everything installed fine.

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. Run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

C5180 Software

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. Run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

C5180 Software

10. Run the download to reinstall the printer