print cartridges not detected

[mduck]

new hp photosmart C4580 printer will not acknowlidge installed cartridges.I have removed protective tape and reinstalled cartridges several times and it continues with "print cartridges missing or not detected". Now what do I do?

[DexterM]

Try cleaning the copper contacts/electrical contacts and NOT the silver printhead at the bottom of the cartridge. Clean these electrical contacts on teh cartridge AND the cartridge slot and reinsert the cartridges.

[mduck]

I did as you suggested and message still same.  I have cartridges in firmly and they snapped into place, but not acknowledged. Any other suggestions? Thanks for your help.

[DexterM]

unplug power cable from teh wall socket while the printer is on.
press the power button 3-4 tiems...
plug in teh power cable back into the wall.

see if it still gives the same msg...

[mduck]

Same message....still not detecting cartridges  : (

Any other suggestions? Thanks. 

[DexterM]

Press the Power button and Cancel button together at the same time and release them. The display will show 'Enter Special key Combo'
Now Press the Blue, Green and Grey button in this order ONE AFTER THE OTHER. Now the display will show 'Support '.
Keep pressing the Blue button till you see System Diagnostics Menu. Not press OK.
Look for Print Mech Button tap and press OK.
Display will show Code=0. Keep pressing the Blue button until it shows Code=10. Now press the OK button.
Now the printer will print a page with a lot of info on it. Now please post here the values for the following numbers:

16, 53, 63, 54, 64, 56, 66, 57, 67.

[jjmello]

I have the same problem (C4280).

These are values for the parameters

16 PX = 2

53 PX = 2

63 PX = 2

54 HP = 1

64 HP = 1

56 STAT = 0

66  STAT = 8

57 LOI = 0

67 LOI = 0

I would appreciate for any help.

[DexterM]

---

jjmello wrote:

I have the same problem (C4280).

These are values for the parameters

16 PX = 2

53 PX = 2

63 PX = 2

54 HP = 1

64 HP = 1

56 STAT = 0

66  STAT = 8

57 LOI = 0

67 LOI = 0

I would appreciate for any help.

---

OK. now remove the black cartridge and close the door. Now repeat the same process in my previous post, but this time, make it code=43, and press OK. On this page, you will find 2 fields named Dxxx and Sxxxxx. Next to them will be 2 columns names 1 2 3 4 5 6 7 8, and below it, you'll find dots, zeros or S's. Post them here.

Also, both the cartridges seem to be empty. Maybe replacing the cartridges will help resolve your issue.

[jjmello]

Thanks for your reply.

On Dxx there is 8 dots and and 8 letter 'o'

on Sxxxxx there is 7 dots and 7 letter 'o'

             1 2  3 4 5 6 7 8    1 2 3 4 5 6 7 8

Dxxx:     .  .  .  .  .  .  .  .    o o o o o o o o 

Sxxxxx:  .  .  .  .  .  .  .      o o o o o o o

In the beginning of the page there was also following line:

Previous error: Pen in right chute has bad TSR (open, shorted)

[DexterM]

Ok. it clearly seems like the cartridge is defective, but the printer is fine. If the cartridge is still under warranty, then call HP Tech Support and they should be able to replace the cartridge for you. But since the cartridge is empty, they might not replace it.

Also, i hope you're tried cleaning the electrical contacts on teh cartridge with a lint-free cloth and then tried inserting it.

Message Edited by DexterM on 05/05/2009 11:53 PM