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12-08-2011 10:12 PM
Me too. I loaded Windows 7 Ultimate, 64 bit, service pack 1 onto my Dell Precision 380 which can handle 64 bit O/S and has dual processors.
I was told that the new O/S had the appropriate drivers. But it would not recognize the scanning function of the Officejet 9110. I tried a number of times.
Then at HP's site I found there was an "Install Wizard for Windows 7". It quickly found the printer, but then advised "The selected printer is not currently supported by this Wizard". Then I was directed to "Customer Care" where I tried to find a new driver and I was told that the drivers were included with Windows 7. But
So, then I came here to see what others are doing.
12-08-2011 10:24 PM
Do I need "XP mode" for Win7?
That is where I started, but I could not tell. So, I went to "Windows 7 Compatibility Center" to find out what I could about the Officejet 9110.
There I was told that it was compatible, but there was a "free download required". When I clicked on that link it took me to HP's website where I started all over again.
Maybe I need the "XP mode" for Win 7, but I do not know yet.
12-09-2011 01:02 AM
I have found same problem on officejet printer but i found its solution on another site. You can also check it for more details.
05-14-2013 06:03 AM - edited 05-14-2013 06:04 AM
@Milew23, sorry that you are having a problem. Links are posted to guided the community or customers down the right path and follow steps that may help the issue.
Questions are asked so that the USERS could get a better understanding on the situation and the problem.
Are you having the same problem? I would be glad to help.
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Please mar a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
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