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system cannot find files. deskjet f4500 on 64 bit windows 7. help, please! (296 Views)
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Omak42
Posts: 1
Registered: ‎04-04-2012
Message 1 of 2 (296 Views)

system cannot find files. deskjet f4500 on 64 bit windows 7. help, please!

I had an issue a while back with a install box popping up, very annoyingly, all the time, so I tracked down the menacing temp folder and deleted it.  Now I am trying to install my software that I downloaded from the HP website for a Deskjet F4580 and it keeps saying the system cannot find the file and references the temp folder I deleted.  I can not figure out what to do to fix this.  Any ideas???  I am running Windows 7 64bit

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HP
pcwizard
Posts: 10,234
Registered: ‎12-31-2009
Message 2 of 2 (281 Views)

Re: system cannot find files. deskjet f4500 on 64 bit windows 7. help, please!

Hi Omak42,

 

Try using the scrubber built into the CD or Download.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-73705-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-73705-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

I am an HP employee.

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