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10-05-2011 02:13 PM
We set up our new HP Officejet 6500 E710n-z All-in-one yesterday at my office. As we have hundreds of fax #s to program, I would like to enter them on the computer rather than on the touch screen (which has always been an option in the past for our all-in-ones).
Yesterday, when I clicked on "Fax Setup Wizard," I received an error that there was a problem with the USB connection (I have a wireless HP at home where certain functions only work with a USB connection). Which was odd, as we set the printer up to connect wirelessly. Figuring perhaps this function required a USB connection, I used a computer next to the printer and hooked it up via USB. Then, clicking "Fax Setup Wizard" and "Manage Fax Settings" both got the result of launching a "loading" bar that got to about 66% before stopping and getting the error that there was a problem and to check the USB connection and that the printer was ready. Both were.
The error I get now says "There is a problem communicating with the printer. Check your network connection and verify that the printer is ready. If the problem persists, it may be related to your current firewall setiings. Click here for help configuring your firewall." However, I have disabled the Windows firewall and the problem persists. Our computers came with Trend Micro Client/Server Security Agent, but there are no options regarding a firewall (only virus scan) so I assume there is not one in that program.
I thought I'd try acessing the Embedded Web Server/internal settings people were posting about in the forums, so I found the current IP address by printing the wireless network test report, put the IP in my browser bar... that was an hour ago, the tab is still "loading" and the page is still blank.
We are all using Windows 7 (64 bit). We have one laptop that runs XP, so I tried to set it up on there, but the HP software for XP had even fewer functions and no fax setup option.
Any thoughts? Any idea why I can't access the internal settings by using the IP in my browser? I've spent hours trying to figure this out and want to put my head through the monitor.
10-05-2011 10:22 PM
Sorry to hear about the issues you are facing.
There is an updated Firmware available for your product here:
Once you do that, I would try again from the Embedded Web Server and try again.
Also, if you want, you can reinstall the HP Software from the link below:
Hope this helps.
10-06-2011 06:27 AM
Thanks for your reply. I downloaded the updated Firmware via your link, but when I run it it searches for printers and shows the printer in question, but it is unselectable and the status is shown as "Not Applicable." I have obviously checked that it's on and functioning.
So unfortunately that doesn't seem to work.
10-06-2011 07:51 PM
Can you confirm if your product model name is HP Officejet 6500A Plus e-All-in-One Printer - E710n?
The link I shared with you was for this product.
Apart from that, can you confirm your current printer firmware? You can find that by going to Embedded Web Server> Tools>Printer Information
If this doesnt help, I recommend talking to HP support for further assistance.
10-07-2011 06:37 AM
Now that you mention it, the printer show up on the network as 6500 E710n-z, the manual says E710, and the actual machine says 6500A Plus?
After noticing that, I searched for the firmware update for 6500A Plus, but had the same issue where the updater says the machine is "not applicable."
After reading other posts on these boards, I'm guessing manually programming the machine will take less time and tie up our phone lines a lot less than a phone call to HP.
12-08-2011 04:42 PM
i had the same problem with this model and spent weeks with HP support to fix it . They never did. Since the first one we ordered had a carriage return error we spend weeks trying to fix as well and this was the refurbished model that HP had sent in it's stead, I finally just returned the product and upgraded to the 8500. Far fewer problems with that model.
03-15-2012 03:49 PM - edited 03-15-2012 04:18 PM
I would have suggested using the web interface to enter the fax number lists (under speed dial in the Embedded Web Interface [EWS] accessed by putting the printers IP address into any browser)
This would let you enter the names and numbers via the PC rather than using the cumbersome LCD and ABC keypat method of entry.
If you are having connectivity problems with the USB anyway, this is a fix for that too, as you have to put the printer on the network rather than the USB connection to perform this operation, so it really kills 2 birds with one stone!
NOTE: THE REST OF THIS SOLUTION ASSUMES YOU HAVE PHYSICALLY CONNECTED THE PRINTER TO THE NETWORK WITH AN ETHERNET CABLE. You CAN perform the following IF you know what you are doing and are 100% positive your printer is on the network wirelessly.
You can access the EWS from ANY computer that's on your network.
Make sure the printer has a valid IP address (should start with 192) and not a self assigned one (starting with 169)
if it does not have a valid ip, check the cabling and make sure your DHCP is enabled on the router, and that the printer is indeed connected to the network and not the USB cable.
If you want, you can do as I do and assign the printer it's own static IP address through the network setup on the front panel. I usually suggest 192.168.X.128 where X is the subnet your router uses - usually 0, 1 or 2 and sometimes 254. It will want a subnet mask too. This will be 255.255.255.0
Remember the printer is always expecting 3 digis so we would enter 192.168.2.10 as 192.168.002.010 for example.
You don't need to have the driver software or anything installed to access the EWS once the printer is established on the network, all you need is a working browser.
If your HP software will not install, look on the installation CD for [X]:\util\ccc\uninstall_l3.bat where [X] is the letter of your CD ROM (example, d:\util\ccc\uninstall_l3.bat). Double click this file to run the Level 3 Uninstaller.
Once the high level uninstallation has completed, reboot, then reinstall the drivers.
This almost always will fix any driver issue.
****Warning: THE FOLLOWING SHOULD NOT BE ATTEMPTED BY THE NON COMPUTER LITERATE!!!***
iF THE PREVIOUS STILL DID NOT ALLOW THE DRIVERS TO INSTALL, You can TRY the L4 uninstall, BUT BEWARE!!!! HP tech support will NEVER recommend you do an L4 uninstall and I am saying right now that you do so at your own risk - emphasizing that you NEVER EVER try the L4 uninstall on an HP brand system, as it WILL remove vital HP references and drivers.
For people who only own one piece of HP equipment (the printer) the L4 uninstall will make the computer forget that it ever met anything HP branded.
It's an extreme measure, but if the installation has gone to the point that an L3 uninstall won't fix it, it's the last resort, and is pretty much always successful.
Double click the uninstall_l4.bat in the same folder and reboot and reinstall the drivers.
Unless your system is messed up way beyond help, this will allow the printer to install flawlessly.
06-26-2012 07:23 AM
We just installed the printer and works fine. We have entered numerous of fax number for speed dialing. Question is we couldn't find how we just dial the speed dialing number, instead, we could only use the arrow to scroll down to the disired speed dial number. So I have to keep scrolling down if I have 90 fax numbers. Please help....
06-26-2012 07:39 AM - edited 06-26-2012 07:56 AM
Press the SPEED DIAL button
Instead of scrolling, punch in the number of the speed dial you wish to dial (such as 30 for example)
press either send fax BLACK or COLOR (most do not have color fax, so use black as default)
If there is nothing in the document feeder, it will ask if you are faxing off the glass - say yes if your document is on the glass.
it well send the fax to that speed dial number
Dont forget, you can also assign groups to your speed dial entries.
if you have mass fax needs, you can assign groups like MARKETING, EAST COAST, FRIENDS etc.
If you want to send a mass fax to all your friends, you can do so with a single speed dial to the FRIENDS group.
It will send the fax to each member of the friends group one by one without you having to speed dial all of your friends one after the other.
THIS is a GREAT time saver (manually...the actual time to send the faxes is about the same as the faxes are still sent one by one to each member, but you don't have to stand there and manually select the next person after each fax is sent)