won't print color photo from network printer.

[dwg711]

I have a photosmart b210 connected to a home network.  The printer functions properly from the host computer and prints letters and photos properly.  When printing from a laptop on the network the printer functions properly when printing documents (color works too).  When printing a photo, the print comes out in black and white.  I have reviewed the settings, but cannot find a discrepancy.  Any suggestions?

[pcwizard]

Hi dwg711,

What application software are you using to print the photos?

[dwg711]

I am using microsoft pictures on Windows 7.

[pcwizard]

Hi dwg711,

What happens if you insert the photo into Microsoft Word or Mspaint?

[dwg711]

When I copy the picture into a word document it prints in color.

Thanks for your help with this.

Dave

[pcwizard · Accepted solution]

Hi dwg711,

Sounds like you have an issue with Microsoft pictures on Windows 7. Glad to hear this issue has been resolved. Have a wonderful day.