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yellow ink cartridge not detected (88 Views)
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Student
wesail
Posts: 1
Registered: ‎03-01-2012
Message 1 of 2 (88 Views)

yellow ink cartridge not detected

I have an HP c6180 all-in-one printer. I replaced the yellow cartridge. When I print a document I get the following message:

 

To print in color, install the following cartridge:
Yellow

To print with black ink only, click Black only. The printer will replace colors with grayscale
etc.

 

When I select the black only button the colored document prints fine including the yellow color.

 

When I check the ink status using the Tools menu on the printer the yellow cartridge shows full.
When I go to the computer and check ink stustus the yellow is full.
I have tried removing the cartridge and reinstalling it but nothing changes

When I do a print head alignment everything is fine and I get all the cartridge colors printer. I have tried

reseting the printer by unplugging it and waiting 30 sec.

I have even replaced the yellow cartridge with another one with the same results. I have clearned the contacts in the printer and on the cartridge. I am using HP cartridges in all locations.

 

Please help

 

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PhD Student
007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 2 of 2 (70 Views)

Re: yellow ink cartridge not detected

This document may help:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00721052&tmp_task=solveCategory&cc=us&dlc=en&la...

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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