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Student
mgarcia
Posts: 1
Member Since: ‎10-12-2013
Message 1 of 9 (458 Views)

1510 printer wont print

Brand new all in one 1510 printer wont print from new 2013 DELL laptop using WINDOWS 8 64 bits. Ran Print and Scan Doctor to no avail. Uninstalled the software that I had installed from the installation CD that came with the product (as recommeded by JonW who says works for HP. Disconnected the printer (again, as recommended by JonW), re-installed software from official hp website after selecting WINDOWS 8 64 bits (I hoped any diver problem would be taken care of by that and that the installation software is the latest version). Reconnected printer to laptop. Still wont print. Ran Scan Doctor again. Wont print. Have restarted the laptop several times. Wont print. Have switched the USB port. Wont print. No documents ever appear in queue, only once (in like 20 attempts) did I see a pdf document in the printer's queue, but just for a few seconds and with a funny icon. This is turning out VERY time-consuming and frustrating and the troubleshooting recommedations on the hp site start talking about spooling and ports and they seem endless. The printer is the default one and is not offline. I am just a lecturer trying to print a few pages, not an IT specialist, and I have lost all saturday morning on this. Please help!

Top Student
j-dennis
Posts: 8
Member Since: ‎10-31-2013
Message 2 of 9 (424 Views)

Re: 1510 printer wont print

I am having the exact same problem with mine. It's being extremely time consuming and frustrating. Have you solved your problem yet? If so, It'd be nice to know what you did! If not, I'll let you know if I get mine sorted.
HP Support Agent
Gemini02
Posts: 7,073
Member Since: ‎09-03-2013
Message 3 of 9 (415 Views)

Re: 1510 printer wont print

Hello

 

I understand you are unable to print and have downloaded and installed the newest drivers.

 

See if the printer will print a hardware self test to find out if it is a hardware of software issue.
Press and hold the Cancel / Resume button and then press the Start Copy
Color button. The HP All-in-One prints a self-test report, which might indicate the source of the
printing problem.

 

Please, take a quick look at the "tip" of the USB cable that you're using. (I would like to know if it is the color blue). Also, take a look at the USB port physically on the computer and see what color that is.

Do you have another USB port on your notebook that doesn't have the "blue" color? If you do, plug it into there, restart the computer and then try printing again.

Use the normal usb slot 2.00 not the latest USB 3.00.

 

Did you get any errors or ! marks when you ran the printer and scan doctor?

 

Hope this helps.

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
j-dennis
Posts: 8
Member Since: ‎10-31-2013
Message 4 of 9 (411 Views)

Re: 1510 printer wont print

My printer has done the self test thing but nothing seems wrong - That's if it's supposed to be just rows of dashes in black, grey and blue?

 

As far as I can tell, there isn't any blue on the USB cabel or the port. 

 

Am using a 2.0 cable so that's fine.

 

And there was nothing indicated as a problem when I ran the printer doctor.

 

Any ideas?

HP Support Agent
Gemini02
Posts: 7,073
Member Since: ‎09-03-2013
Message 5 of 9 (407 Views)

Re: 1510 printer wont print

Hi j-dennis

 

Yes the hardware self test for this printer prints black lines.

 

Download and run the print and scan doctor.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...

 

Did the printer print the test page when you ran the print and scan doctor?

 

Here is a url to uninstall the printer software.

Go to Step one: Uninstall the printer software.
Disconnect the usb cable first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03497468&tmp_task=solveCategory&cc=us&dlc=en&la...

Then run the HP Printer Install Wizard.
The link is provided in Step two: Download and reinstall the printer software. Use Method one: Use the HP Printer Install Wizard.

 

If you are still having issues then check the following.

Here is a url to assist you to access the device manger on Win8. Check to see if there are any hardware driver conflicts, you would see a ! mark or a red x beside a device with a conflict.
http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/288/0/windows-8...

Here is a url for identify device conflicts.
http://www.computerhope.com/issues/ch001212.htm

If you have any conflicts for the printer or unknown device, delete the entry by right clicking and uninstall, ok.

Disconnect the usb cable and ran the software again but don't connect the usb cable until prompted.

Let me know if this helps.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
j-dennis
Posts: 8
Member Since: ‎10-31-2013
Message 6 of 9 (388 Views)

Re: 1510 printer wont print

Hi,

Have just been through all those steps and still nothing has changed...

Any more ideas?

 

Ta

HP Support Agent
Gemini02
Posts: 7,073
Member Since: ‎09-03-2013
Message 7 of 9 (379 Views)

Re: 1510 printer wont print

Hi j-dennis

 

I will need to know the results to help you better.

What were the results of the printer and scan doctor? (did you get green check marks on everything, any errors)

What happens when you run the printer install wizard? (does it fully install but doesn't print, does it error out)

 

When you checked the device manager did it list the printer? (unknown device, usb printing support)

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
j-dennis
Posts: 8
Member Since: ‎10-31-2013
Message 8 of 9 (369 Views)

Re: 1510 printer wont print

I got green check marks on everything when the print doctor ran, no errors found.

the printer install wizard seems to fully install and print the test print page etc.

And the printer is listed in the device manager bit.

HP Support Agent
Gemini02
Posts: 7,073
Member Since: ‎09-03-2013
Message 9 of 9 (362 Views)

Re: 1510 printer wont print

Hi j-dennis

 

So the print and scan doctor had no errors.

Did it print the test page?

The printer install wizard fully installed the printer and printed the test page.

What is the entry in the device manager for the printer?

But are you saying it still won't print any documents?

 

There still seems to be a issue with the drivers.

 

Delete any previous drivers for the printer and disconnect the USB cable of printer from CPU.
Here is a url to fully uninstall a printer in Win8.
http://www.youtube.com/watch?v=-M0GVVcwT-o

Download the drivers, save the download.
Go to downloaded file and right click it and select properties.
Click Compatibility tab and check the box to change compatibility to Windows 8. At the bottom check Run as Administrator. Click OK.
Double left click the downloaded file and install the drivers.
Go to Control Panel and open Device and Printers. Power on your printer and plug its USB cable into the CPU.
Your printer should now be visible on Device and Printers as default printer.
Restart Windows and your printer should be ready for use.

 

Let me know if this helps.
 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
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