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Common problems for Connectivity Issues
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‎03-23-2015 03:14 PM

HP Recommended

recien estoy instalando la impresora :cathappy:

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‎04-20-2015 02:27 PM

HP Recommended

I'm trying to connect my new deskjet 2540 but on trying to connect direct to printer my tablet is not finding my printer

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‎04-20-2015 02:32 PM

HP Recommended

Hi @nontechno1, 

 

What operating system is on your tablet?

Sunshyn2005
I work on behalf of HP


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‎06-01-2015 09:12 PM

HP Recommended

i cant use my printer

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‎06-02-2015 06:56 AM - last edited on ‎03-15-2017 12:00 PM by HP Administrator

HP Recommended

Hi @marbelys,

 

I would like to help. Please first post back with the answers to these few questions.

 

  1. Is the printer connected wirelessly or with a USB cable?
  2. Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
  3. Do  you have any other HP Printers installed on this computer? If so, do you still have the printers?
  4. Is this an HP laptop or a different brand?
  5. What operating system do you have? Mac or Windows?

While I wait to hear back from you, if you have Windows, and if you haven't already tried the HP Print and Scan Doctor, please do so and let me know the outcome. You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.

 

PSDR printing.jpg

 

 

Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools

 

 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎09-16-2015 08:28 PM

HP Recommended

Print out a configuration page from your utility program

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‎11-26-2015 11:14 PM

HP Recommended
Hay i am ready
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‎11-26-2015 11:14 PM

HP Recommended
Go ahead
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‎11-26-2015 11:17 PM

HP Recommended
I don't have any printer
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‎11-26-2015 11:17 PM

HP Recommended
And i am connected from my cell phone
1 person found this reply helpful
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