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Student
leftbankpiano
Posts: 1
Member Since: ‎10-24-2011
Message 1 of 2 (2,196 Views)

8500A Plus OfficeJet Pro Message "Replace Printhead"

Model: HP OfficeJet Pro 8500A Plus

OS: Windows 7 64-bit

Error Message: The following printhead has a problem "<symbol> K Y". Replace the printhead to resume printing.

 

I purchased the printer 2 weeks ago. Do I have to replace the printhead already? Printer use has been light.

 

Master's Graduate
kawaii_aoi
Posts: 368
Member Since: ‎09-10-2011
Message 2 of 2 (2,182 Views)

Re: 8500A Plus OfficeJet Pro Message "Replace Printhead"

Hi leftbankpiano,

 

Sorry to hear about the printhead problem this early on your new printer. The error is referring to replacing the black and yellow printhead. The cyan and magenta is fine at the moment, unless it will also come up with the same error. (i.e. Replace K/Y C/M printhead)

 

You can check the ff articles to resolve this issue.

 

Hope this works for you!

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Cheers! :smileyhappy:

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