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Honor Student
ALevy
Posts: 4
Member Since: ‎03-02-2011
Message 1 of 7 (3,121 Views)

8500a (910a) Installation Failure

[ Edited ]

Last night we migrated from our Windows SBS 2008 server to our new Windows SBS 2011 Server (SBS is actually running on Microsoft Windows 2008 - which there is a supported 64bit driver for).  SBS itself is running in a Microsoft Hyper-V session so the connect via USB option is out.  As part of the migration I uninstalled our Officejet 8500a (910a) and attempted to install the device on our new server.  The software installed fine.


The device discovery seems to work fine as well however when I select the OfficeJet (attached wired not wirelessly).  It attempts to install the printer however it fails with the message "Unsuccessful Network Installation" The printer was unable to be installed over the Network.


I am at my wits end, after speaking to HP technical support they wanted me to uninstall the device's software however that fails because it cannot find any device to uninstall.  I am in a loop here.


Being a Microsoft guy I did manage to get the device installed manually using the install printer option on the server itself.  However all of the HP features will not work because the device is "not installed".


Has anyone run in to this before?  Does anyone know how either get the device to be recognized or to manually uninstall the HP software since it does not seem to work?

 

I forgot to mention when I stated that I could not uninstall the driver I am getting an error message:

Error -2081883393: Failed to get devices

 

If I click OK (the only option) it backs out the uninstall.

 

Thanks,

Alan

Honor Student
ALevy
Posts: 4
Member Since: ‎03-02-2011
Message 2 of 7 (3,047 Views)

Re: 8500a (910a) Installation Failure

Bump - anyone have any ideas?

Honor Student
stupidhpdrivers
Posts: 1
Member Since: ‎08-28-2011
Message 3 of 7 (2,461 Views)

Re: 8500a (910a) Installation Failure

[ Edited ]

I spent a long time tracking this one down:

 

In my case it was due to permissions problem on the c:\programdata\hp folder!

Fixed the permissions the lazy way (gave everyone read/write permissions on the folder) and the device wizard installed correctly.

 

Hope this helps you too!

 



2011/08/28 15:16:24 [3592] {tid: 0x0D14} (M1) Install device with MAC: 2C27D7A030AD

2011/08/28 15:16:25 [3592] {tid: 0x0D14} (##) Device install failed with -2081883393

2011/08/28 15:16:25 [3592] {tid: 0x0D88} (M1) Done Displaying "NetSetup Installing Device screen", returning "InstallError"

 

http://c0848462.cdn.cloudfiles.rackspacecloud.com/f799a65919954b638049bba1610320cb8a9564018a.png

Student
antinomist
Posts: 1
Member Since: ‎11-27-2011
Message 4 of 7 (2,188 Views)

Re: 8500a (910a) Installation Failure

hi, I have run into the same problem, but removing restrictions on programdata folder didn't work ... anyone else come across this and found a way through?  thanks....

Honor Student
ALevy
Posts: 4
Member Since: ‎03-02-2011
Message 5 of 7 (2,139 Views)

Re: 8500a (910a) Installation Failure

I too am still stuck and cannot remove all the software *sigh*

Honor Student
ALevy
Posts: 4
Member Since: ‎03-02-2011
Message 6 of 7 (1,538 Views)

Re: 8500a (910a) Installation Failure

It has been over a year here.  Still same issue on the server I cannot install or uninstall the printer.

 

It seems like the printer is supported on Windows 2008 R2 (the core of SBS 2011).  I found a HP technical article that says so.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03351547&cc=us&dlc=en&lc=en&product=4083969&tmp...

 

So anyone from HP want to respond here and help us out?

 

Thanks,

 

Student
stgrubb
Posts: 1
Member Since: ‎11-13-2012
Message 7 of 7 (1,169 Views)

Re: 8500a (910a) Installation Failure

Anyone make any progress on this?  As I began the install, I nearly cancelled the process because of bad HP printer driver installation experiences in the past.  I, too, am running SBS 2011 in Hyper-V.  Same exact errors; same exact problem.

 

Thanks,

Scott

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation