Black or color lines across the page. (1284 Views)
Honor Student
Posts: 2
Registered: ‎04-15-2010
Message 1 of 2 (1,284 Views)

Black or color lines across the page.

[ Edited ]

HP Officejet 6500 E709n Series  - wireless printer


When I try to copy or scan the print out just has black or color lines across the page. I can print with no problems. I have uninstalled and reinstalled the printer, printed test pages, cleaned printer glass, cleaned ink heads, performed hard reset.


Please let me know if there is something else I can do or if I need to throw the printer away and get another one.


The printer is less that 1 year old.


[Title edited for clarity.]




Posts: 20,150
Registered: ‎08-19-2009
Message 2 of 2 (1,239 Views)

Re: Black or color lines across the page.

I think your scanner may have died.


Let's reset the printer - turn it off, hold the # and 6 keys while and a bit after turning it back on.  You will lose your wireless settings and will have to re-connect to your network via the front panel Wireless Network WIzard.


Now, does the scanner work better?

Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
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