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Top Student
mick80
Posts: 7
Member Since: ‎04-14-2013
Message 1 of 14 (334 Views)
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C4400 all in one printer and windows 8

Hi, having problems with my printer. I have installed the correct drivers into windows 8 but when i try to print a 4 pg document it will print 2 pages then go back and start printing the same pages agian or only have a page. Any ideas on what is wrong?

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 14 (311 Views)

Re: C4400 all in one printer and windows 8

[ Edited ]

 

Hello,

 

I see that you're having an issue printing a certain document. 

 

I would suggest doing a hard reset first. 

 

Hard Reset:

 

Unplug the power cord from the back of the printer and wall

 

Wait 30 sec

 

Then plug the cord back into the printer, and then the wall (make sure the printer is not plugged into a surge protector.)

 

Next, if that doesn't resolve the issue, I would uninstall the drivers. Once you uninstall the software, reinstall the drivers from here. You will need to install the full feature software. 

 

 

 Let me know the outcome. 

Top Student
mick80
Posts: 7
Member Since: ‎04-14-2013
Message 3 of 14 (300 Views)

Re: C4400 all in one printer and windows 8

Hello,

I have previuosly  tried what you said to do, but i did what you suggested and as before it did not work. The unistall wizard came up with a message stating that it had failed to delet all the files. However when i went into control panel unistall i could not see any HP programs.

I tried to download the drivers and software with my spyware etc turned of, as i remember reading that this may affect the installation, and a message appeared stating that the file was corrupt.


Anything else that you could suggest

 

Thanks

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 14 (298 Views)

Re: C4400 all in one printer and windows 8

Can you give me the exact model name of the printer that you have? 

Top Student
mick80
Posts: 7
Member Since: ‎04-14-2013
Message 5 of 14 (296 Views)

Re: C4400 all in one printer and windows 8

HP Photosmart C4480 All in one 

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 6 of 14 (292 Views)

Re: C4400 all in one printer and windows 8

Can you try installing this package and let me know the outcome. 

Top Student
mick80
Posts: 7
Member Since: ‎04-14-2013
Message 7 of 14 (288 Views)

Re: C4400 all in one printer and windows 8

Ok,

I downloaded the file and it still does not work. It prints the first page and then starts printing random symbols on the top of the page only.

 

Thanks

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 8 of 14 (285 Views)

Re: C4400 all in one printer and windows 8

What happens when you print from internet explorer or from word with your name typed in the document?

Top Student
mick80
Posts: 7
Member Since: ‎04-14-2013
Message 9 of 14 (279 Views)

Re: C4400 all in one printer and windows 8

No difference, still doesn't print more than one page before the problem starts. It just prints a single line of random symbols on the top of the page.

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 10 of 14 (273 Views)

Re: C4400 all in one printer and windows 8

Are you connected with a USB cord?

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