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Student
Becjon
Posts: 1
Member Since: ‎01-18-2010
Message 1 of 8 (4,540 Views)

CAN'T SCAN WITH MY HP PHOTOSMART C5580 ALL IN ONE

I have tried to scan to my computer (MAC) in my printer and it gives this message in it, "Try starting scan from computer.  Refer to documentation for details" Can you help me?  I can copy but not scan and I have to send a document via e-mail urgently.

 

Thank you,

 

Rebecca Delgado

Student
sunshinek32
Posts: 1
Member Since: ‎02-09-2010
Message 2 of 8 (4,478 Views)

Re: CAN'T SCAN WITH MY HP PHOTOSMART C5580 ALL IN ONE

I am on the phone (hold) with HP, waiting on a "Level One Technician", wow big title.  Wasted an hour this a.m. on this same issue.  Have downloaded two drivers and still no results.  HP should just acknowledge to the consumer that their product is NOT compatible with Mac users.   Used HP with PC's in the past, no problem.  

Honor Student
morg43blu
Posts: 4
Member Since: ‎02-09-2010
Message 3 of 8 (4,469 Views)

Re: CAN'T SCAN WITH MY HP PHOTOSMART C5580 ALL IN ONE

If it's not to late you can open windows paint and scan it, copy it, and then paste it. That's what i had to do 2 days ago............

Intern
smawel46
Posts: 13
Member Since: ‎01-03-2010
Message 4 of 8 (4,464 Views)

Re: CAN'T SCAN WITH MY HP PHOTOSMART C5580 ALL IN ONE

hi, did you install the right software for your mac? is it mac 10.6 the snow leopard? have you tried scanning from the image capture?

Top Student
Jess55
Posts: 5
Member Since: ‎02-23-2010
Message 5 of 8 (4,386 Views)

Re: CAN'T SCAN WITH MY HP PHOTOSMART C5580 ALL IN ONE

When I first got my printer 2 months ago, I had this problem and I saw the solution was that I did not have the driver for snow leopard, so I downloaded it and everything worked fine.  Now again I am having the same problem, so since I already updated the driver I do not know what it is this time.

 

Can anyone help?

Top Student
Jess55
Posts: 5
Member Since: ‎02-23-2010
Message 6 of 8 (4,338 Views)

Re: CAN'T SCAN WITH MY HP PHOTOSMART C5580 ALL IN ONE

Anyone???

 

Also I tried to print something from mapquest yesterday and it did not print.

Student
Jagsfish
Posts: 1
Member Since: ‎12-02-2010
Message 7 of 8 (3,225 Views)

Re: CAN'T SCAN WITH MY HP PHOTOSMART C5580 ALL IN ONE

I get the message to try starting from the computer.  I was able to scan until a few week ago.  Any suggestions?

 

Thanks

Student
uschinamusic
Posts: 1
Member Since: ‎04-24-2011
Message 8 of 8 (2,525 Views)

Re: CAN'T SCAN WITH MY HP PHOTOSMART C5580 ALL IN ONE

HI,

please advise how I can scan from my c5580?

Thanks.

Warren

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