CM1312 color alignment problem (654 Views)
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Honor Student
MTA61
Posts: 3
Registered: ‎12-01-2011
Message 1 of 4 (654 Views)

CM1312 color alignment problem

Diagnostic page.jpg     My CM1312 recently developed a problem with the color alignment. Colors looked blurred and overlap. I have tried cleaning, extensive recalibrating, new toner cartridges, firmware update, factory default reset, NV reset, software reinstall, but nothing helps correct the problem.

     I have looked extensively on the web for help but can not find a solution. Others have had the exact same problem, but no one seems to have a solution to it. Everyone says the color is off towards the bottom right of the diagnostic page. Mine is the same. I will attach a copy of the printout.

    Please help as I am out of ideas and can't afford to buy a new printer at this time!

 

 

Mark

HP
stix4
Posts: 1,418
Registered: ‎04-25-2011
Message 2 of 4 (614 Views)

Re: CM1312 color alignment problem

Hello Mark,

If you have not already, I recommend going to this link and posting your questions regarding the printer.  Good Luck!

 

http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support

 

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Honor Student
MTA61
Posts: 3
Registered: ‎12-01-2011
Message 3 of 4 (613 Views)

Re: CM1312 color alignment problem

Thanks stix4, I'll give it a try, hopefully someone will have a solution as I can't find anything anywhere!

 

 

Mark

Student
ppleafer
Posts: 1
Registered: ‎07-22-2013
Message 4 of 4 (292 Views)

Re: CM1312 color alignment problem

Hello,


I have a similar error on magenta alignment.

I have already changed to a new magenta toner.

 

¿What can I do?

 

I have come to this post from the HP support forum where one user has a similar error.

The user shows his "diagnostic page" color alignment similar to my "diagnostic page" of my HP CM1312nfi MFP

LINK: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup-e-g-Windows-8/CM1312-color-alignment-p...

 

 

 

Please, help me.

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