HP Support Forums
Join in the conversation.
03-08-2010 06:44 AM
I'm trying to install the OfficetJet 6000 driver on my up-to-date Vista laptop. Every time I run the installer I tells me early in the process that it sees the remnants of an earlier installation and that it will have to remove it. I say ok. It goes on for a while, and then tells me it needs tor restart the computer to complete the process. After the restart, it automatically starts and goes through exactly the same steps - tells me it sees an earlier installation, then it needs to restart, then again... This happens over and over again, with no change.
I have tried this with my installer from the CD, and with three different installers I have downloaded from the HP site for the HPOJ 6000 (regular, basic, and corporate). Exact same results. I have used the "scrubber" program, both from the CD and from the HP site, to remove all traces, but the same thing happens when I then run any of the installers again. I also tried system restore but that didn't seem to help.
Any way to REALLY scrub out all bits from a prior HP installation? Any way to get the installer to ignore the prior installation and just install?
Alternatively, is there any way I can print to this printer (over the network) without having installed the HP installer? Is there some set of files I can copy from another successfully installed Vista computer?
Thanks. I've never had such a difficult installation for a printer! -Steve
Solved! Go to Solution.
03-08-2010 06:20 PM
Found some stuff here about uninstalling HP stuff, I'm going to try some of it out.
Any other ideas?
03-10-2010 08:01 PM
Hey, thanks for all the help! Just kidding.
Anyway - I tried the stuff in the link above, and it didn't seem to work. But then I tried again, carefully doing everything that was listed in the first section, plus I did some noodling around in RedEdit and got rid of some other Hewlett-Packard stuff - and then the install went fine!
So, if anyone else has a similar problem, it *is* a matter of getting rid of stuff. I cleaned out all the files in the system I could find, plus pretty much everything in the registry that had the term "Hewlett" in it.
Good luck if you have the problem, it sure is frustrating. -Steve