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asp29
Posts: 9
Member Since: ‎10-08-2012
Message 1 of 8 (6,881 Views)
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Can't print double-sided on my HP printer (laserjet CP2025)

I have owned an HP laptop and printer (color laserjet CP 2025) for about one year. When I purchased the printer it said that the printer was not compatible with Windows 7 - I did not know this before i purchased the printer. I had to reset my computer recently and now do not  have the ability to print double-sided.  The printer works but I cannot print double-sided unless I manually insert the pages.  I had the ability to print double-sided before I reset the computer.  HELP! this is the most frustrating experience and I am hesitant to purchase another HP product because OF THIS BAD EXPERIENCE.  When under warranty I was able to contact HP and received information on how to get the printer to be fully functional, I can't do that now.  Does anyone know how to get this function working? Please help. 

 

 

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banhien
Posts: 32,394
Member Since: ‎01-29-2009
Message 2 of 8 (6,874 Views)

Re: Can't print double-sided on my HP printer (laserjet CP2025)

Hi,

 

Based on the following link, your printer does not have this function (automatic duplex). Please check the model again:

 

   http://h10010.www1.hp.com/wwpc/ca/en/sm/WF06a/18972-18972-3328060-236268-236268-3673580.html?dnr=1

 

Anyway, please try to install driver on your computer. You can download its driver from the following site:

 

   http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3673581&lang=en&cc=us...

 

Regards.

BH
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asp29
Posts: 9
Member Since: ‎10-08-2012
Message 3 of 8 (6,871 Views)

Re: Can't print double-sided on my HP printer (laserjet CP2025)

I have downloaded the driver on my computer (universal PCL 6) and it is loaded on the computer.  It is also listed as a printer when I check "devices and printers" on the computer.  The problem is that if I select the universal printer and try to print double-sided I get an error message. 

 

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AuntieEm
Posts: 1,323
Member Since: ‎04-21-2011
Message 4 of 8 (6,865 Views)

Re: Can't print double-sided on my HP printer (laserjet CP2025)

[ Edited ]

asp29,

 

For the cp2025, if you have the duplex model (has d in the model name) then this document will help you re-set the printer when using the Unversial Print Driver. Make sure you read the document all the way through and pay sepecial attention to the notes as they explain the process in relation to this product. Please check it out...

 

Unable to Print in Color or Unable to Auto-Duplex (Two-Sided Printing Fails) after installing the UP...

 

Here is another document on how to configure Auto-duplex on the cp2025dn model printers:

 

HP Color LaserJet CP2025dn/x Printers - Configure Auto-Duplex, 2-sided Printing On Both Sides

I am an HP employee.

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banhien
Posts: 32,394
Member Since: ‎01-29-2009
Message 5 of 8 (6,860 Views)

Re: Can't print double-sided on my HP printer (laserjet CP2025)


asp29 wrote:

I have downloaded the driver on my computer (universal PCL 6) and it is loaded on the computer.

 


Hi,

 

You have to download "full feature software".

 

Hope this helps.

 

BH
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asp29
Posts: 9
Member Since: ‎10-08-2012
Message 6 of 8 (6,834 Views)

Re: Can't print double-sided on my HP printer (laserjet CP2025)

Thank you! I just had to disable the manual duplexing and my printer (2025dn) now prints on both sides of the paper. 

Associate Professor
AuntieEm
Posts: 1,323
Member Since: ‎04-21-2011
Message 7 of 8 (6,833 Views)

Re: Can't print double-sided on my HP printer (laserjet CP2025)

asp29,

 

Congrats! Glad you are up and running with your print :smileyvery-happy:

 

If my post helped you solve your issue, please take the time to mark the post as an accepted solution so others may find it and be helped in the same way you were.

 

Again glad you are up and running :smileyvery-happy:

I am an HP employee.

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peterbata
Posts: 1
Member Since: ‎03-15-2014
Message 8 of 8 (2,451 Views)

Re: Can't print double-sided on my HP printer (laserjet CP2025)

And how exactly did you disable manual duplexing. Thank you

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