10-26-2010 11:11 AM
I have a new Office Jet Pro8500A All in one printer. I have followed instructions, and configured the printer to access my wireless network. The wireless network test report was successful and I can verify the IP address on the printer.
Installing the software on my Windows 7 laptop, I am unable to find the printer to connect wirelessly. I have searched and typed in the IP address by name, but it is not able to be found.
To verify it was not a firewall issue, I tried to install the software on a different laptop connected to the same home wireless network as the printer. The Mac OS also failed to find the printer to connect.
Why does the printer show as connected, but I cannot connect wirelessly? I have read I may need to change my wireless network to WAP but is this really required? I would prefer not to change my home network.
10-27-2010 05:19 PM
Try the following:
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)