11-26-2012 12:04 PM
Just purchased the printer. Used the install CD. Tried doing the wireless install first. Everything went well, the print report showed it was connected with only 1 connection to my network, but it failed to install in the end.tried all of the suggested solutions (reboot the router, printer, computer)but no luck. Then tried the USB install. I saw the printer in the list (so the driver should be good) but again the printer failed to install. Disabled the firewall,shutdown the printer and computer, restarted everything but the install failed again. Tried manually to "Add a printer" but stll no luck. It's like Windows will not let me install a printer. On the printer and devices window the printer never showed up. I bought this printer because I was unable to install an older HP deskjet printer on this computer. On that install I had a driver problem. Please note. My very first computer had a 386 intel chip. I've been around computers a long time and have never had problems like this before. I'm thinking its the OS but who knows.
11-27-2012 12:41 PM
Just to be sure you attempted the installs properly, check out the following links:
Installing the Printer Software for a Wireless Network Connection
Installing the Printer Software in Windows 7 for a USB Cable Connection
Let me know if this info helps or not.