07-10-2013 11:37 AM
I just purchased an Officejet pro 8600. When I insert an SD card or Memory stick into the printer my computer doesn't recognize it so I can't transfer my photos. Does this newer printer no longer allow this action?
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07-11-2013 04:30 PM
How do you have the 8600 connected to the computer?
If you have the printer connected through a network, Ethernet or Wireless, then you will have to map a network drive to access the SD card in the printer.
Hope this helps,
07-11-2013 04:54 PM
To start out sounds like this is a driver issue. I want to start with being sure that the removal of the software and reinstallation happened in the best possible fashion. I want you to follow my steps so I can be sure that we are both starting on the same page.
First if you use a USB cord, make sure to remove it (this is important). Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
find and install the FULL FEATURE SOFTWARE if it is available :
Install that and let me know the result!
Have a great day!
PS - Can you tell me how this printer is connected to the computer (USB, Ethernet, Wireless)?
07-11-2013 09:30 PM
Thank you. We're having further issues so the Geek Squad is coming back to reinstall. If he has problems I'll show him your information, which I've bookmarked.
07-12-2013 04:27 PM
Good to know, message me back when you are ready and I will do whatever I can to help you out!
Have a great day and a wonderful weekend!
07-16-2013 11:51 AM
No problem, janisko. If the unit is connected ethernet, then the PC will not automatically detect SD cards without mapping a network drive. Once you have the network drive mapped, then it will allow you to access the files on these cards or USB thumbdrives used in the printer from the PC.
Best of luck,