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Remston
Posts: 8
Member Since: ‎07-04-2012
Message 1 of 10 (3,045 Views)
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Conflict with 64 bit hp cio components

In beginning of reinstall of HP Deskjet F2180 All-in-One Printer driver ,after a drivers was down on my pc, i was have a message: "later version of 64 bit hp cio components already installed". installation is " 'MSI.DOT40wrp fatal error" and rollback.

I did all of steps in Fatal Error 'MSI.DOT4wrp fatal error but unsuccessfully.

need solution - can't use my device.

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 10 (3,025 Views)

Re: Conflict with 64 bit hp cio components

Hello Remston

 

What operating system do you have? Was the printer installed on the computer previously? Also include how the printer is connected to the computer.

 

If you have not already please download the HP Print and Scan Doctor. It is a diagnostic utility that can sometimes find and resolve installation issues and more.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
Remston
Posts: 8
Member Since: ‎07-04-2012
Message 3 of 10 (3,021 Views)

Re: Conflict with 64 bit hp cio components

 Hi.

>What operating system do you have?

  Win 7 64 bit

 

>Was the printer installed on the computer previously?

  Yes, above a year. But drivers was crushed and I was forced to reinstall them.

 

>Also include how the printer is connected to the computer.

  Usb connection cable.

 

>If you have not already please download the HP Print and Scan Doctor. It is a diagnostic utility that can sometimes find and resolve installation issues and more.

http://www.hp.com/go/tools

  Already tried before has written to the forum.

 

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 4 of 10 (3,003 Views)

Re: Conflict with 64 bit hp cio components

Hello Remston

 

Did you previously have Windows Vista installed on your computer and you performed an upgrade? I have seen similar dot4 problems when upgrading the operating system.

 

There is a dot4patch_reboot.exe at the following link. It is supposed to be run with the original vista software installed on a Windows 7 computer.

HP Print Software Patch When Upgrading Vista to Windows 7

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
Remston
Posts: 8
Member Since: ‎07-04-2012
Message 5 of 10 (3,002 Views)

Re: Conflict with 64 bit hp cio components

I'm don't have Vista previously,using Win7 having preinstalled on laptop.

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 6 of 10 (2,994 Views)

Re: Conflict with 64 bit hp cio components

Hello Remston

 

Try the following procedure. It will "scrub" the HP printer software from your computer and allow you to re-install as if it was the first time.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.bat. If you have a non-HP computer run the L4uninstall.bat

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Deskjet F2180 Software (Windows 7)

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.bat. If you have a non-HP computer run the L4uninstall.bat

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Deskjet F2180 Software (Windows 7)

10. Run the download to reinstall the printer

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
Remston
Posts: 8
Member Since: ‎07-04-2012
Message 7 of 10 (2,990 Views)

Re: Conflict with 64 bit hp cio components

I did all of steps in Fatal Error 'MSI.DOT4wrp fatal error but unsuccessfully - all done before....

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 8 of 10 (2,981 Views)

Re: Conflict with 64 bit hp cio components

Hello Remston


Sorry I didn't clarify. Try running the L4 uninstall instead of the L3 as per the article. If the problem persists do you have another computer you can attempt to install the printer on?

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
Remston
Posts: 8
Member Since: ‎07-04-2012
Message 9 of 10 (2,979 Views)

Re: Conflict with 64 bit hp cio components

I found solution alone : Fix problems with programs that can't be installed or uninstalled by Microsoft - I uninstalled a 64 bit hp cio components and problem solved.

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 10 of 10 (2,973 Views)

Re: Conflict with 64 bit hp cio components

Hello Remston

 

Glad to hear you were able to find a solution to your problem.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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