04-12-2014 04:53 AM
I am having trouble with connecting my HP all in one fax/printer. I have an DSL line and have a fail message on using the wrong kind of phone line. Currently I have a 4 pin copper cord from dsl jack to a female splitter with 1 side going to my dsl modum and 1 side going to my fax connection. In addtion, the 2 pin cord provided with printer is not long enough to reach the printer. My error codes are:
Fax hardware test = pass
Fax connection to active phone line = pass
Phone cord connect to correct port on fax = pass
Using correct type of phone cord with fax = fail
Thank you for any suggestions!
04-15-2014 11:35 AM
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Sorry to hear that you are having issue with the fax set up. I see that you stated that you are using the 4-copper connector cable and that the one that came with the printer is not long enough. I do apologize but you will need to use the other cable or if this is NOT an option for you, then you can go to a local computer store and purchase a longer cord. Please be sure to tell the sales associate that it is specifically for faxing and it has to be the 2-copper connector cable.
I am sorry for the inconvenience but unfortunately HP provides the one size of cable for the fax and that is it.
Thank you for your time.