Deskjet 2540 not printing (333 Views)
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Top Student
LallyMorrison
Posts: 3
Registered: ‎02-15-2014
Message 1 of 4 (333 Views)
Accepted Solution

Deskjet 2540 not printing

I've just bought a Deskjet 2540 All in one printer and it won't print any documents. I've installed the software from the disk and updated via the web as well. The laptop (vista) can see the printer and the hp software can see the printer but when I try to print a document it appears to send but doesn't appear in the print queue, nothing prints. I used the hp Print & Scan doctor which gave a green tick to everything up to the test page point. The test page will not print and I'm then prompted to print an internal test page, this prints perfectly and the print & scan doctor then tells me the problem is with the software and to uninstall and reinstall which I've done (removing all hp software from add/remove programme) before reinstalling from the website and the same thing happens. I've tried using a notebook (Windows 7 starter) and it's the same result.

 

Any help would be much appreciated

 

Cheers

 

Lally

Top Student
LallyMorrison
Posts: 3
Registered: ‎02-15-2014
Message 2 of 4 (313 Views)

Re: Deskjet 2540 not printing

No one able to help? I'll have to return the printer tomorrow then.
Top Student
LallyMorrison
Posts: 3
Registered: ‎02-15-2014
Message 3 of 4 (303 Views)

Re: Deskjet 2540 not printing

There is a fix for this, the 2540 driver doesn't currently work with the printer on some windows operating systems but if you use the 990C driver that works with the printer, thanks to Mark from hp technical support for the fix.
Student
cbmclaren
Posts: 1
Registered: ‎03-06-2014
Message 4 of 4 (219 Views)

Re: Deskjet 2540 not printing

[ Edited ]

I have the same issue but not understanding the 990C thing.  I run through Windows 7 and according to HP online, the printer IS compatible with my operating system, so is there another solution to this problem?
My printer seems to work when it wants to.  Sometimes it prints, and other times it doesn't.  And when I open my device and printers tab, there are two different icons for the printer.  The basic printer series, and one that says (network)... which one should I put as my default?  I have it hooked up by USB to my laptop.

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