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LallyMorrison
Posts: 3
Member Since: ‎02-15-2014
Message 1 of 17 (1,306 Views)
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Deskjet 2540 not printing

I've just bought a Deskjet 2540 All in one printer and it won't print any documents. I've installed the software from the disk and updated via the web as well. The laptop (vista) can see the printer and the hp software can see the printer but when I try to print a document it appears to send but doesn't appear in the print queue, nothing prints. I used the hp Print & Scan doctor which gave a green tick to everything up to the test page point. The test page will not print and I'm then prompted to print an internal test page, this prints perfectly and the print & scan doctor then tells me the problem is with the software and to uninstall and reinstall which I've done (removing all hp software from add/remove programme) before reinstalling from the website and the same thing happens. I've tried using a notebook (Windows 7 starter) and it's the same result.

 

Any help would be much appreciated

 

Cheers

 

Lally

Tutor
LallyMorrison
Posts: 3
Member Since: ‎02-15-2014
Message 2 of 17 (1,288 Views)

Re: Deskjet 2540 not printing

No one able to help? I'll have to return the printer tomorrow then.
Tutor
LallyMorrison
Posts: 3
Member Since: ‎02-15-2014
Message 3 of 17 (1,278 Views)

Re: Deskjet 2540 not printing

There is a fix for this, the 2540 driver doesn't currently work with the printer on some windows operating systems but if you use the 990C driver that works with the printer, thanks to Mark from hp technical support for the fix.
Student
cbmclaren
Posts: 1
Member Since: ‎03-06-2014
Message 4 of 17 (1,192 Views)

Re: Deskjet 2540 not printing

[ Edited ]

I have the same issue but not understanding the 990C thing.  I run through Windows 7 and according to HP online, the printer IS compatible with my operating system, so is there another solution to this problem?
My printer seems to work when it wants to.  Sometimes it prints, and other times it doesn't.  And when I open my device and printers tab, there are two different icons for the printer.  The basic printer series, and one that says (network)... which one should I put as my default?  I have it hooked up by USB to my laptop.

Honor Student
jarmuir
Posts: 2
Member Since: ‎05-19-2014
Message 5 of 17 (884 Views)

Re: Deskjet 2540 not printing

I see the comment about trying the 990C but like someone else, I thought - where is this?

 

I opened the "select drivers" box when in the control panel/drivers in my netbook, to try and find 990C but it is not listed.

 

If the HP tech support could provide more information, then perhaps I could get my printer to work.

 

At the moment my main feeling is to return it to the store and ask for a refund as the machine is not fit for purpose.

Its not a good buy as a printer if like me you spend two whole days trying to  make it work.

 

Can an expert user please help me to sort HP's problem?

I would be very grateful as I am getting really p***ed off with installing and uninstalling their so-called spolutions

Honor Student
jarmuir
Posts: 2
Member Since: ‎05-19-2014
Message 6 of 17 (880 Views)

Re: Deskjet 2540 not printing

Can you please explain where one can find the 990C driver. It doesnt figure on the CD nor in the drivers list for HP that I can access from my computer. Thanks

Honor Student
frustratedus3r
Posts: 2
Member Since: ‎05-21-2014
Message 7 of 17 (861 Views)

Re: Deskjet 2540 not printing

I'm having the same problem with Windows 7 64. 

 

Why will HP not reply to this thread? 

 

I have downloaded the current drivers for the HP 2540. Installed. Reinstalled. Rebooted modem, PC, printer. I've tried connecting with USB as well as wireless. I've tried setting up a new port. I'm about ready to take this thing back and go with a different brand. 

 

Please help. 

Honor Student
frustratedus3r
Posts: 2
Member Since: ‎05-21-2014
Message 8 of 17 (854 Views)

Re: Deskjet 2540 not printing

Also, 

 

I've tried using the HP Print and Scan Dr., and like the previous poster, it will not print the first test page, but it will print the internal test page. I can also go to my browser and print from there. 

 

Any ideas?

Honor Student
guillermomeiner
Posts: 2
Member Since: ‎06-03-2014
Message 9 of 17 (792 Views)

Re: Deskjet 2540 not printing

I have the same problem... do you fix it installing another driver?

Student
Stoobs
Posts: 1
Member Since: ‎06-08-2014
Message 10 of 17 (756 Views)

Re: Deskjet 2540 not printing

This has been "ticked" as the solution ... but there is no 990c driver for windows 7 or 8 ... just xp version.

Do I try this ? I have exactly the same issue as described above where scanning works and the printer is picked up on the network, the internal test print works but not the standard test print.

I am running windows 8.1

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