03-12-2011 01:49 PM
My printer prints and makes copies, but wont scan, it keeps asking me for the color cartridge, but i'm just trying to scan. I have downloaded all the drivers and wont even open the scan window...
03-12-2011 05:51 PM - edited 03-12-2011 06:06 PM
It would be helpful if you said how your performing this task. Are you using the Scan button, or opening the "HP Solution Center". Operating thru the software (opening the "HP Solution Center") gives you more control.
Did you check the manual, on page 37 is a test ink levels.http://h10032.www1.hp.com/ctg/Manual/c01714002.pdf
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Please click Accept as Solution, just to the right of my reply if your problem is solved.
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HP DV7t i7 3160QM 2.3Ghz 8GB WIN7-64bit
Custom Asus P8P67 board, I7-2600k, WIN7 Pro 64bit, GTX670 2GB, 16GB RAM, 750W OCZ, 1T HD SATA 6Gb/s
HP m9200t CTO,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
HP m8100eCTO WIN7 Ultimate 32bit, 4GB RAM, XFX5670 1GB, Rosewill 530W. 1T HD SATA 3Gb/s
Printer -- OfficeJet Pro 8600 Plus
12-10-2012 08:55 AM
it needs to have both kinds of ink cartridges with usable ink before it works or scans because i had that happen before so you got to have ink before the scan part will work
letters to leigh, 2008