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‎06-02-2014 04:59 PM

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@weimie wrote:

I'm having the same issue.  Needing to reattach encoder strip for HP PSC 2355.  I cannot make heads or tails out of the photos you've provided, and I realize it's not the same model.  Any ideas?

 

Thanks

I am not sure which pictures you are referring to, but see the pictures in this post.  The main "tricky" parts are to make sure the strip is properly threaded through the carriage that holds the cartrdiges, and that the holes on the ends are not torn.  Your printer may or may not have the same markings on the end of the strip.  Things will be easier if the strip has not been removed completely from the carriage, in this case you can easily see which way the strip ends go.


Bob Headrick,  HP Expert

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‎06-18-2014 09:10 PM

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Okay....I think I have located all the areas that you mentioned.  Should I take the ink cartridges out while I work on this?  Right away I see a problem.  The smiley faces and triangle are on the left side and the dot is on the right.  If I disconnect the strip and put the smiley faces on the right they will be upside down.  Can I turn the strip inside out so the faces will be upright?

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‎06-18-2014 10:27 PM - last edited on ‎03-07-2017 10:48 AM by HP Administrator

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@casickenger wrote:

Okay....I think I have located all the areas that you mentioned.  Should I take the ink cartridges out while I work on this?  Right away I see a problem.  The smiley faces and triangle are on the left side and the dot is on the right.  If I disconnect the strip and put the smiley faces on the right they will be upside down.  Can I turn the strip inside out so the faces will be upright?

From your other post we determined your Officejet 6700 was still in warranty.  For your case I suggest you Contact HP for warranty support rather than tackle this.

 

For others with a similar issue you can check with HP's warranty tool here to check the warranty status.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎07-21-2014 07:59 AM

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i receive the message printhead is not intended for this printer after the enconder strip gave away, i have fixed the enconder strip but now i receive a mssg saying printhead cannot used for this type of printer

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‎08-02-2014 04:34 PM - last edited on ‎03-07-2017 04:05 PM by HP Administrator

HP Recommended

The encoder strip being disconnected could cause the carriage to slam to the side of the printer, which may have damaged the printhead.  I would suggest removing the printhead and cleaning the electrical contacts in the pinter and the printhead as described in the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎12-17-2014 04:39 PM

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Hi Bob

Thank you for your quick reply.

Unfortunaly the carriage is locked.

 

Regards

Roger

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‎02-27-2015 05:57 AM

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I have the same issue here. And Thank you For the information. But my cartridges are stuck in the right side of the printer and can't be moved to the center. Please help :generic: Thanks

 

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‎03-06-2015 10:41 AM

HP Recommended

Please read this post then provide some details.  What printer model? 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-06-2015 08:45 PM

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Mine is HP Deskjet D2566
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‎03-07-2015 09:12 AM

HP Recommended

It appears the bulb is burnt out causing scan and printer not working from the printer board. printer works from the computer except it will not print a full list if you want to print 5 pages, it will print 2 thanks

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