ERROR MESSAGES (268 Views)
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Top Student
teveri
Posts: 8
Registered: ‎09-29-2012
Message 1 of 16 (268 Views)

ERROR MESSAGES

I have an HP Pavilion g7 laptop computer, an HP Officejet J5780 all-in-one printer, and am using Windows 7.  I had been successfully using my printer (after downloading the operating software) for about 6 months, since I bought my laptop.  Over the last week I have been receiving the following error messages on my laptop:

 

"The feature you are trying to use is on a network resource that is unavailable"

"An installation package for the product SolutionCenter cannot be found"

"Try locating the file SolutionCenter.msi"

 

I am not on a network.  I cannot find "SolutionCenter.msi" on my computer.  I deleted the HP software, and reinstalled it, but continue to receive the error messages.

 

 

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 2 of 16 (239 Views)

Re: ERROR MESSAGES

Hi teveri,

 

Did your computer get infected with a virus or malware?

 

Try using the scrubber built into the CD or Download. Let me know what you find out?

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. Run the uninstall_L4 (exe or Bat)

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79325-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. Run the uninstall_L4 (exe or Bat)

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79325-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

I am an HP employee.

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Top Student
teveri
Posts: 8
Registered: ‎09-29-2012
Message 3 of 16 (235 Views)

Re: ERROR MESSAGES

Thanks. I'll try that.

Bill Teveri
Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 4 of 16 (232 Views)

Re: ERROR MESSAGES

Hi Bill,

 

Thank you for the update. Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Top Student
teveri
Posts: 8
Registered: ‎09-29-2012
Message 5 of 16 (223 Views)

Re: ERROR MESSAGES

I found and the 7z file, but could not find how to open folder Util.

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 6 of 16 (201 Views)

Re: ERROR MESSAGES

Hi teveri,

 

Open the file location C:\Users\PC name\AppData\Local\Temp\7zS3A44\OJJ5700_Full_13\util\ccc, and then run the Uninstall_L4.bat file in folder CCC.

I am an HP employee.

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Top Student
teveri
Posts: 8
Registered: ‎09-29-2012
Message 7 of 16 (175 Views)

Re: ERROR MESSAGES

When I pasted that file location into "search programs and files" on Windows 7, I received the message "no items match your search."  You also mentioned earlier to paste something into "Run."  I don't see that on Windows 7 either.

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 8 of 16 (174 Views)

Re: ERROR MESSAGES

Hi teveri,

 

Follow the steps below to access the 7z folder\utils\ccc\Uninstall_L4.bat file.

 

1. Type %temp% in the search programs and files

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. Run the uninstall_L4 (exe or Bat)

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Top Student
teveri
Posts: 8
Registered: ‎09-29-2012
Message 9 of 16 (171 Views)

Re: ERROR MESSAGES

I found no "uninstall" in the CCC folder.

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 10 of 16 (169 Views)

Re: ERROR MESSAGES

Hi teveri,

 

The uninstall_L4 file should be in the CCC folder. Deletet all the files in the %temp% folder, and then follow the steps below.

 

Downloaded and extracted to your system:

 

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79325-1&cc=us&dlc=en&lc=en&...

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the L4uninstall.exe

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

 

Let me know if you are able to successfully install the software and driver, and are able to print & scan?

 

Untitled.jpg

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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