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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-01-2015 03:00 PM

HP Recommended

Hi,

 

I also lost my username and password when trying to set up Webscan. Can you please send me the info too?

 

Thanks!

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‎10-01-2015 03:49 PM

HP Recommended

Hi,

 

I also lost my username and password when trying to set up Webscan. Can you please send me the info too?

 

Thanks!

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‎10-02-2015 06:08 AM

HP Recommended

Hi @printer4500,

 

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

 

Please select "Accepted Solution", if these steps helped resolve this issue. Have a nice day! Thank You.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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‎10-11-2015 12:30 PM

HP Recommended

Might you also be able to send me the instructions? The only difference is that I don't recall my username rather than the password...

 

Thank You!

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‎10-12-2015 07:12 AM

HP Recommended

Hi @tqw,

 

I see that you need the reset for the printer. I can help you with this. If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos. :generic:

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

 

Have a nice day! Thank You.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-13-2015 01:48 AM

HP Recommended

Thank you soo much! I don't see the button to select your method as the solution, though...

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‎10-20-2015 07:08 AM

HP Recommended

I also lost my password, plz send me the private message, too, thx

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‎10-20-2015 07:42 AM

HP Recommended

Hi @bbchung,

 

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

 

If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos. :generic:

 

Have a nice day! Thank You.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-28-2015 04:27 AM - edited ‎10-28-2015 04:28 AM

HP Recommended

Hi Gemini02

 

  Please could you PM me details on how to reset my admin password on my Ency 4500

 

  I have just got of the phone from HP Support who havce escalated the case as they said it is not possible to reset the password.

 

Cheers,
Sean

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‎10-28-2015 07:28 AM

HP Recommended

Hi @SeanUK,

 

I read your post and see that you would like to reset the password on the Envy 4500. I would like to help you resolve this issue. If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos. :generic:

I am not sure why the phone support didn't provide this information. There definitely is a reset available for this model.

 

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

 

If there is anything else I can help you with, just let me know. Thank You.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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