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‎12-22-2014 10:01 PM

HP Recommended
Product: ENVY 7640
Operating System: OS X 10.9

New ENVY 7640 all-in-one is only printing in black and white.  Test page prints in full color. When clicking on a file to print, the image turns to black and white even before printing.

 

Have removed Airprint.

 

Thanks for any help!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2014 01:59 PM

HP Recommended

Hi,

Click the Apple icon and select Software Update. Clcik teh top Store menu and select Reload This Page.

If there is any HP update be sure to install it.

 

Next open Printers & Scanners, remove the printer and click the plus sign to re-add it.

 

If the same persists, please have a look what is listed within the Use drop down menu while adding the printer.

 

As well be sure to confirm you OS version by clicking the Apple icon and then About This Mac.. what is the exact listed version number?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎12-23-2014 01:59 PM

HP Recommended

Hi,

Click the Apple icon and select Software Update. Clcik teh top Store menu and select Reload This Page.

If there is any HP update be sure to install it.

 

Next open Printers & Scanners, remove the printer and click the plus sign to re-add it.

 

If the same persists, please have a look what is listed within the Use drop down menu while adding the printer.

 

As well be sure to confirm you OS version by clicking the Apple icon and then About This Mac.. what is the exact listed version number?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-23-2014 09:44 PM

HP Recommended

Thank you SO very much!  You solved the problem! :generic:

Was this reply helpful? Yes No

‎04-10-2017 10:38 AM

HP Recommended

Running Windows 10

Was this reply helpful? Yes No

‎04-10-2017 10:39 AM

HP Recommended

New ENVY 7640 all-in-one is only printing in black and white.

Was this reply helpful? Yes No
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