04-30-2014 07:48 AM
I am trying to install a new HP Officejet 8600. I can't get it to connect to my computer. The printer screen itself says it is connected to my home network. But, it doesn't want to connect to the computer, either wirelessly or with the ethernet. I get a message that a driver is needed. I've tried several times to download and install one, but I get an installation failed message. Troubleshooting suggested I uninstall the printer. Unfotunately, I get a message that I failed to uninstall device with serial number..... What can I do to get this off and try again to get my computer to link to it?
05-02-2014 06:57 PM
Thank you for posting on the HP Forums!
I understand the computer is displaying an error indicating the printer cannot be uninstalled. First, it would be good to know the Windows operating system of the computer.
However, this error may have a simple fix to it. The error should provide three options: Retry, Cancel and Ignore. If you select Ignore, the software may complete the uninstall process. Then, restart the computer and it should be completely gone.
If that doesn't do the trick, you can try using Microsoft Fix it to uninstall the printer. All you have to do is download and run it, then follow the wizard to uninstall the printer software.
*Please note. If you are using Windows 8, Microsoft Fix it might not work. If you have Windows 8, download it and save it the desktop. Once it is downloaded and saved, right-click on it and select "Run as Administrator". This may launch the program even though it is technically not compatible with Windows 8.
Please let me know how troubleshooting goes. Thanks!
05-07-2014 10:02 AM
I have sent you a Personnel Message with some solutions that I have found during my Testing to find out what your problem is.
I work for HP
06-13-2014 07:44 PM
The scanner on my HP Deskjet 2050 All-In-One J510 Series seemed to disappear even though the printer still worked. After many efforts to regain it, I decided to uninstall and reinstall the program. These actions gave the error 2081883398. I'm using Window 7 Home.
06-16-2014 09:19 AM
I would first recommnd that if you get this error during uninstall and reinstall that you.
- Check that your virus checker is up to date and then run a complete virus scan.
- If you do not have a Maklware scanner such as Malwarebytes (www.malwarebytes.org) I would install one amd run a complete scan and remove any malware that is found.
After these two steps reboot and then try a fresh unstall and reinstall.
I work for HP
08-25-2014 12:23 AM
I have this same issue.
The HP software worked okay for 2 years, but recently it would no longer scan.
So I uninstalled it and reinstalled it as the HP Print and Scan Doctor Tool recommended... Didn't work (wouldn't connect wirelessly or by USB), so I tried uninstalling and reinstalling again. First time was website program, 2nd time I was going to install from my original disc.
Well, on the 2nd install, I received the same error as everyone else here. And what seems to happened is that the registry values got removed (no longer in the program list) but most if not all of the system files remained.
I tried manually deleting the system files and reinstalling, but for whatever reason it thinks that the HP8600 software is fully installed and skips that step. Despite the fact that the program isn't in the program manager or in the Windows FixIt program list...
So now I can't install, and I can't uninstall.
Tried installing the basic package too... I haven't changed anything in the way of settings, new programs, etc. So not sure why the problem exists. I have an XP machine that has very similar settings and programs but still works by USB, so not sure why this one stopped work wirelessly...
Any ideas tech support team?