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Tollertoller
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Member Since: ‎10-18-2011
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F335 all in one: printer prints but will not scan; Windows 7

[ Edited ]

Set up new computer with Windows 7. Installed HP solution center. Printer works but the scanner button will not work nor will it scan from the solution center.  Scanner worked perfectly before.  Recommendations? 

 

The copy and print controls work from the HP Solution Center but the scan buttons do not. The error message is "the hp scanning application is currently in use or unavailable. close all open programs and try scanning again"  

 

The extended error information is 8,[(8, 101,0)]

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