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04-27-2012 01:51 PM
After several years of successful working, I have been unable of late to get my C6180 Photosmart and my laptop to connect wirelessly - even though the printer and laptop both are successfully connected to the router. So, I uninstalled the printer software on my laptop and when I went to re-install it from my disc I got an error message the system was not compatible - I run Windows 7 64 bit. so I downloaded the updates from HP, trying both just the driver update, then the entire software update. Both failed. I've gone through the troubleshooting recommendations - restarted and reinstalled to no avail.
04-30-2012 12:04 PM
What kind of errors are you receiving when you try to install the software? More than likely the disc doesn't have the Windows 7 drivers, but what happens when you tried to download the software. Have you made sure the previous software was uninstalled?
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