Question
Reply
 
Student
roden
Posts: 1
Member Since: ‎09-05-2013
Message 1 of 3 (127 Views)

Finding ink cartrigd for HP 5510 B111b,after moving from country

Hi,

I have bought a HP Photosmart printer 5510 (B111b). We have bought this printer in Sout Africa,but we have moved from countries know and I can't find cartridge HP 178! I have bought HP 364,but if I put these in I get a error.

 

What can I do? Can I reset the printer?

Thanks for your help.

 

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 3 (120 Views)

Re: Finding ink cartrigd for HP 5510 B111b,after moving from country

Sorry that you are having a problem with the ink cartridges. 

 

This problem is, the printer cannot read cartridges from different countries. You will need to get cartridges that's from South Africa. 

 

For example, if you purchase a printer in the U.S., and move to China, those cartridges from there will not work for the printer. The cartridges will have to come from the same country the printer was bought, sorry. 

 

You can contact HP Support (1800-474-6836). 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 3 of 3 (103 Views)

Re: Finding ink cartrigd for HP 5510 B111b,after moving from country

FYI, see link below for Regionalization (if you've moved countries you'll need to get the region reset on the printer so that you can use cartridges that are available in the new country)

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Finding-and-installing-cartridges-...

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation