02-18-2012 07:15 PM
How do I fix "General Printer Error 0x610000f6" for HP Photosmart Premium All-In-One C309a?
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02-22-2012 05:51 PM
this article seems to cover the kind of errors you are getting. give the steps outlined a try and let us know if it helps.
Best of Luck!
02-22-2012 08:13 PM
Thanks! I have not tried those steps involving removing the cartridges yet. I'll certainly give this a try as soon as I have some time for it. Hopefully this will take care of this very frustrating problem.
02-24-2012 03:06 PM
Thanks for your potential solution. I went through the steps involving removing the ink cartridges and the printhead, actually twice. The general print error 0x61000f6 is still there and now the printer cannot complete the alignment. It was worth a try. I give up. This is the first HP Photosmart printer I have had and it makes the best prints when it is working, but I have never had a printer that has had so many quirks and problems as this one. When I had the printhead out I noticed that there is a lot of ink globbed up inside it. I cleaned some of it up but couldn't get to all of it or figure out how to clean it out. I don't know if it is worth having it serviced or not. Don't know how much that would cost nor who to take it to and if it would even work when they got done. I am going to try another HP printer (HP Photosmart 7510) that I recently bought.
09-11-2012 07:45 AM
Went through the steps in the article presented here. After reinstalling the ink cartridges, in the midst of realignment, the c309n spontaneously shut down and will not restart. I am now quite frustrated. Suggestions for an out of warranty printer?
09-11-2012 11:22 AM
If after following the article the problem persists the printer will need to be serviced. I suggest calling technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
You can check your warranty using the HP Warranty Check Tool.
For out of warranty options see the document: HP Out of Warranty Support Options for Select HP Consumer Printers*.
When a solution is found please mark the post that solves your issue.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)