HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX? (3809 Views)
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Intern
robb10
Posts: 34
Member Since: ‎12-16-2012
Message 1 of 21 (3,809 Views)
Accepted Solution

HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

My HP Officejet 4620 (3 weeks old) will not connect wirelessly to a new D-Link DSL2750B router/modem. I have tried every HP said tryand Verizon said try. It still does not work. It does work connected to a computer via usb cable. The printer acts differently, than it did when it was new.

 

How do I reset it to out of box new?

 

Please, Please Help!!!!!:smileysad:

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 21 (3,792 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

Hello,

 

I will send you the instruction on how to reset your printer. Please check your private message inbox. 

 

Also, when you search for a router when attempting to connect to the internet, can you find the router listed on the 

Honor Student
abbashasan
Posts: 2
Member Since: ‎08-03-2013
Message 3 of 21 (3,767 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

I also need to know how to reset my printer - am having wireless problems.  Can you post the instructions or e-mail to me?

Intern
robb10
Posts: 34
Member Since: ‎12-16-2012
Message 4 of 21 (3,759 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

Ask lions99 he will email them to you.

Honor Student
abbashasan
Posts: 2
Member Since: ‎08-03-2013
Message 5 of 21 (3,750 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

Thanks - I sent him a message.  

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 6 of 21 (3,729 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

@abbashasan, please check your private message inbox for the reset instructions.

Student
deberney
Posts: 1
Member Since: ‎11-13-2013
Message 7 of 21 (3,538 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

It would have been nice to post this instead of having over 200 people ask for the directions.

I'm having the same problem.  

won't connect to new network and can't get the software to configure the new wireless settings

 

HP Support Agent
Cheetah12
Posts: 2,758
Member Since: ‎11-04-2013
Message 8 of 21 (3,505 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

Hello deberney.

 

I understand you are unable to connect to your wireless network, and you are unable to configure the software through wireless. I need to find out what printer you have so I can quickly assist you. Please click on this website provided to find this information: Model Number.

 

Once I have gathered your model number I will assist you further.

 

Ashley

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Top Student
theEGG
Posts: 4
Member Since: ‎11-18-2013
Message 9 of 21 (3,504 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

[ Edited ]

How to reset printer HP 4620/4625 to factory settings?
- restore factory settings option is on the printer, press the wrench image just beside the question mark image and just navigate down or browse down the option.

How to connect into a wireless connection?

- are you in a wireless-n setup? printer only supports wireless-n setup. if yes, then follow the steps i did below.

- (*note: DO NOT PLUG the cable from printer to computer yet) what i did was after the factory reset, i installed the basic drivers first or the full features drivers your choice, then navigate through the installation if asked to agree on terms etc. just press next. and the actual installation will begin.

 

now this box will appear. just follow what is shown on the pic. again DO NOT PLUG the cable from printer to computer yet.

1.jpg

 

Now this is the time to plug the cable from printer to computer.

2.jpg

 

After connecting the cable the installation will detect your printer.

3.jpg

 

 

4.jpg

 

 

5.jpg

 

hope that i did help you.

 

credits of pics to SOLVEYOURTECH.

Honor Student
topdollar69
Posts: 2
Member Since: ‎11-20-2013
Message 10 of 21 (3,482 Views)

Re: HOW TO RESET OFFICEJET 4620 TO NEW OUT OF BOX?

Can I please have the reset info sent to me, I am having issues with a friends 4620 locking up, and I think this will help.

 

Thanks,

 

Ben

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation