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Honor Student
Posts: 2
Member Since: ‎09-18-2012
Message 1 of 3 (460 Views)
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HP 1102W won't install

I have been trying to install this printer - it wont install wireless or by USB.  I am running Windows 7 (64 bit) and installing on an HP computer.  Any ideas?  I'm going crazy!!!!!!!!!!!!!1

 

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Re: HP 1102W won't install

Hi whomeamw102,

 

What error messages are you getting?

 

Have you tried installing this printer on a different computer to see if you experience the same issues?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

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Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 3 (439 Views)

Re: HP 1102W won't install

Hi whomeamw102,

 

What error messages are you getting?

 

Have you tried installing this printer on a different computer to see if you experience the same issues?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

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Tutor
Posts: 15
Member Since: ‎02-23-2011
Message 3 of 3 (15 Views)

Re: HP 1102W won't install

Hi,

 

It's a brand new 1102w right out of the box. When I turn it on I get an orange light blinking on top (after an alternating green light and orange light for a few seconds. I've tried to install it as a wireless printer and as a USB printer but nothing works. I've just now tried to use the print and scan doctor and it can't find the printer. Neither can Windows so I can't get a driver installed for it even though it's a replacement for the same printer so I think the driver must be there. I've tried the CD that came with it also with no success. I've also tried using the program LJP1100_P1560_P1600_Full_Solution.exe without success. I'm completely at a loss now. Thanks for any help you can give me.

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