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CommentToday
Posts: 11
Member Since: ‎11-27-2012
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HP 4500 Officejet software wont install

I am trying to install the software for the HP 4500 Officejet which came with the printer etc but it wont install properly. My copmputer has windows vista 32 bit.

 

First the software would not install at all. I got the message toolbox.cab is corrupt and fatal error. I also got the message the install package could not be opened contact the application vendor to verify that this is a valid windows installer package

 

Unable to install the software I then plugged the printer etc in to the computer with a USB cable and a driver from Windows installed rendering the printer etc minimally usable but without the HP software.

 

Then I tried to install the HP software again this time the software somewhat installed but wouldnot install the Hp Image Device Functions. Also I got the message Hem 2 imaging software HelpDir tp key E:setup\tray Ap could not write value.

 

I then downloaded the HP Diagnosis software and it gave the following messages

 

Could not write value Def Lang Abbrev to key\signature; reglocator; lnilocator;comploatator

 

Problem found with device registration

 

Some HP software components missing problem with HP Digital Imaging Monitor

 

Problem with detecting Front Panel Software

 

Could not find HP solution center application needed to scan.

 

The Diagnosis software said to uninstall the HP officejet software and reinstall it but Im guessing that will not do any good and am concerned if I do that it will render the printer etc totally unusable with no driver etc.

 

I am able to scan somewhat using old scanning software which came from my old scanner and am able to print some what with the windows driver but am concerned that I will not be able to Fax at all from the computer to the printer etc without the HP software, do not have use of the OCR software, am not able to scan directly from the printer etc, and do not have use the scanning software from HP (not sure what features they are missing that old scanning software from my old scanner has

 

How can I get the HP software to work in particular the Image Device Functions and if this wont work is there some alternative software HP can send me to perform these functions

 

 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 5 (693 Views)

Re: HP 4500 Officejet software wont install

Hi CommentToday,

 

Follow the steps below, and let me know what happens?

 

Step one: Clear temp directory

  1. Type %temp% in the run or search for programs and files field
  2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
  3. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know if you are able to successfully install the software and driver, and are able to print & scan?

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
CommentToday
Posts: 11
Member Since: ‎11-27-2012
Message 3 of 5 (679 Views)

Re: HP 4500 Officejet software wont install

The other day there were several files starting with 7Z  n the %test% folder but none of them had any util or CCC file. Today when I looked all the 7z files were gone from the %test% folder, so I tried the install again and after turning off the virus protection, the HP Image device software installed. However when I went to use it it parts of it would not work, including for example the settings button did not bring up the setting screen, so settings cant be set. How can I fix the software so settings can be set.

 


pcwizard wrote:

Hi CommentToday,

 

Follow the steps below, and let me know what happens?

 

Step one: Clear temp directory

  1. Type %temp% in the run or search for programs and files field
  2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
  3. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know if you are able to successfully install the software and driver, and are able to print & scan?

 




Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 5 (663 Views)

Re: HP 4500 Officejet software wont install

Hi CommentToday, 

 

The software extracted files are saved to the %temp% folder not the %test% folder. Run the instructions again, and let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
CommentToday
Posts: 11
Member Since: ‎11-27-2012
Message 5 of 5 (646 Views)

Re: HP 4500 Officejet software wont install

That was a typo I meant %temp%

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